Veterinary Receptionist - Hartfield, VA

• A fun group that works hard to serve our large client base and genuinely enjoys working together
• Teammates with shared interests, from hockey to football, Hallmark movies to Harry Potter, and makeup to spooky season
• A culture where you can be yourself, laugh together, ask for help when you need it, and know your teammates have your back
• A daytime schedule with an early finish on Fridays
• A busy front desk where every Veterinary Receptionist plays a key role in the client experience
• The occasional mid-day meme sharing

• →Welcome clients and their pets and help create a positive experience from the moment they arrive
• →Answer incoming calls and assist clients with questions, scheduling, and general hospital information
• →Schedule and confirm appointments while helping maintain an organized daily flow
• →Check clients and patients in and out efficiently
• →Collect and process payments and maintain accurate client account information
• →Update client and patient records accurately
• →Communicate with veterinarians and the clinical team to help coordinate patient care
• →Relay messages and information accurately and promptly
• →Assist clients with prescription and food requests according to hospital procedures
• →Provide clear, compassionate communication during both routine and emotional situations
• →Address client questions and concerns and escalate issues appropriately when needed
• →Keep the reception area clean, welcoming, and organized
• →Support your teammates and pitch in wherever needed to keep the front desk running smoothly as our Veterinary Receptionist

• Previous veterinary reception or customer service experience is preferred but not required
• Excellent customer service and communication skills
• A friendly, professional, and compassionate approach to working with clients
• Strong organizational and multitasking skills
• Comfort managing phones, appointments, client questions, and competing priorities in a busy environment
• Attention to detail and the ability to maintain accurate records
• Confidence using computers and learning new software and technology
• The ability to communicate effectively with clients and coworkers in person, by phone, and electronically
• A team-first attitude and willingness to ask for help and offer it when someone else needs it
• Patience, empathy, and professionalism when navigating difficult or emotional conversations
• A genuine love for animals and the people who care for them
• A sense of humor and willingness to join the occasional mid-day meme exchange

If you’re looking for a Veterinary Receptionist role where people work hard, appreciate each other, and aren’t afraid to have a little fun along the way, we’d love to meet you.

Diversity, equity, and inclusion are core values of Hartfield Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.