6mo ago

Automotive Warranty Administrator-Clerk

mid

OtherAdministrator

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Quick Summary

Overview

Overview Temecula Valley Toyota is the fastest growing Toyota dealership in the USA with phenomenal Customer Satisfaction. View comments on Google and Yelp!

Key Responsibilities

Communicates with customers and service technicians to define the scope of a warranty claim resolution and to set expectations. Process all warranty paperwork to ensure proper documentation and to verify criteria required by factory or distributor.

Requirements Summary

Must have 5 years previous Warranty Administrator/Clerk auto dealership experience!! Knowledge of automotive repair procedures and diagnostic procedures.

Technical Tools

ms-office

Requirements

~1 min read

Must have 5 years previous Warranty Administrator/Clerk auto dealership experience!!
Knowledge of automotive repair procedures and diagnostic procedures.
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
Excellent math skills, including basic computations (add, subtract, multiply, divide) and the ability to apply concepts of basic algebra and geometry.
Strong computer and internet skills, including Microsoft Office suite along with excellent verbal and written communication skills.
Strong organizational and time management skills.
Helpful attitude and friendly demeanor.
Professional appearance and work ethic.
Experience with automotive parts (identification, inspection, classification of component groups, etc.) and overall automotive vehicle knowledge.
Confidence in our ability to be successful.
Great attitude with high energy.
Flexibility to work extended hours, evenings and weekends to achieve their goals.
ADP Knowledge preferred.
Toyota Warranty program knowledge a PLUS!!

Responsibilities

~1 min read

→Communicates with customers and service technicians to define the scope of a warranty claim resolution and to set expectations.
→Process all warranty paperwork to ensure proper documentation and to verify criteria required by factory or distributor.
→Follows up with each claim to ensure service delivery to the customer and compensation for the dealership.
→Provides administrative assistance as needed.
→Provides timely and accurate reports as required.
→Performs other duties as assigned.
→Arrange for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
→Follow up on outstanding claims.
→Reconciling all warranty receivables and working with the accounting department to obtain payments.
→Keeping track of all service and customer records as required by the warrantor.
→Keeping track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.
→Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.