Abilities Management Consultant

The City of Victoria is looking for you to bring your specialist knowledge of abilities management (AM) to a team where you can make a positive difference in the lives of our employees. Partnering with key internal stakeholders, you will provide leadership and support for employee rehabilitation and health management, promoting stay at work and successful return to work (RTW) through direct case management and program and policy development.

Our ideal candidate is a team player and exceptional communicator who builds relationships founded on confidence and trust through innovative problem solving and client support. They demonstrate a high standard of discretion and tact in handling confidential information and sensitive situations. They are comfortable managing changing priorities in a fast-paced environment, have an eye for detail, and thrive in an independent work environment and position.

The successful candidate for this posting may be eligible for participation in a hybrid, work from home arrangement in alignment with the City’s Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction. 

The successful candidate may be eligible for earned days off, earning up to two days per month in recognition of time worked beyond core operational hours. Such arrangements are subject to change based on operational needs.

Reporting to the Manager of Occupational Health & Safety, the Abilities Management Consultant provides leadership and support for ability management processes.  This includes assisting employees staying at work while recovering from injury or illness and the reintegration back into the workplace should the injury or illness lead to absence from the workplace. In partnership with key partners and stakeholders, the Abilities Management Consultant is responsible for timely and effective case management, rehabilitation services, stay at work\return to work planning for employees. The Abilities Management Consultant collaborates with employees, operational leaders, human resources consultants, union representatives, health practitioners and insurance carriers with respect to stay at work\return to work and accommodation issues. They assist in the implementation and delivery of occupational health services and programs and provides abilities management education and training. 

•  Leads, coordinates, and manages all activities related to short and long-term disability claims resulting from either occupational or non-occupational illness or injury, including cases of a complex nature consistent with the City of Victoria’s abilities management approach.
• Coordinates and maintains records related to case management for the rehabilitation of ill/injured employees through stay at work plans, vocational rehabilitation, RTW plans and duty to accommodate agreements in accordance with applicable legislation with the goal of employees staying at work or returning as soon as they are able.
• Maintains effective communications and collaboration with benefit administrators and trusts, and internal partners including operational leaders, human resource consultants, unions, employees and service providers to facilitate timely return to work programs and the development, negotiation and implementation of disability/case management plans and agreements.
• Schedules and leads tri-partite meetings related to rehabilitation.
• Leverages appropriate programs and resources in support of employees managing physical or psychological health conditions.
• Monitors the progress of stay at work and return to work plans and identifies solutions to remove potential barriers.
• Monitors internal and external abilities management trends to provide recommendations for continuous improvement of existing programs
• Provides leadership and input to the planning, development, implementation, maintenance and evaluation of health, safety and wellness initiatives.
• Maintains statistical data related to the City of Victoria Ability Management Program.
• Other related duties as required.

• Post-secondary education in a related field of disability management, human resources, occupational health and safety or related,
• A minimum of 5 years recent progressive experience in disability management, claims management, health sciences, or a related field, including considerable recent experience leading and administering disability management programs in a unionized environment is required. 
• Certified Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTWC), designation or equivalent is an asset.

• Expert level knowledge and understanding of disability management principles and processes and related legislation.
• Team player with strong relationship building skills to maintain effective and respectful working relationships with internal and external contacts under circumstances that may be sensitive and emotionally charged.
• Ability to provide professional advice and guidance to operational leaders on disability and attendance management issues.
• Excellent oral and written communication skills, including effective listening, conflict resolution, and commitment to customer service.
• Ability to work tactfully and sensitively in a variety of situations including exercising substantial discretion with highly sensitive and confidential information and identifying issues which require escalation.
• Strong analytical, interpretation and research skills. 
• Ability to understand and contribute to the development and adherence to organizational policies, procedures and best practices.
• Understanding of key issues and trends in the human resources and occupational health and safety fields and willingness to understand client areas of responsibility and issues impacting their business.
• Ability to provide leadership to return to work stakeholders to build confidence and effectively influence others to review alternatives.
• Excellent computer literacy to effectively operate Microsoft office programs and case management software.
• Must have strong attention to detail ensuring accuracy in a fast paced, deadline orientated environment.
• Ability to work independently, organize workload and set priorities.

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume. 

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process. 

If you require assistance, please email us at careers@victoria.ca.