Human Resources Lead

The successful candidate for this posting may be eligible for participation in a hybrid, work from home arrangement in alignment with the City’s Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction. 

The successful candidate may be eligible for earned days off, earning up to two days per month in recognition of time worked beyond core operational hours. Such arrangements are subject to change based on operational needs.

Reporting to the Manager, Human Resources, the Human Resources Lead is a senior professional role that provides day-to-day leadership, technical expertise, coaching, and operational guidance across the Human Resources function. The Human Resources Lead supports Human Resources Business Partners, Human Resources Operations Advisors, and Talent Acquisition Specialists, ensuring consistent service delivery, application of policies, practices and collective agreements, and alignment with organizational objectives. The Talent Acquisition team reports directly into the HR Lead.

As a subject matter expert, the Human Resources Lead serves as a key resource for complex and sensitive human resources matters, provides mentorship and coaching to HR team members, supports cross-functional collaboration, and contributes to continuous improvement initiatives across People and Culture. While not a formal supervisory position, the Human Resources Lead provides functional leadership and acts as a senior resource to support the effective delivery of HR services and programs.

• Provides day-to-day guidance, mentorship, and technical support to Human Resources Business Partners, Human Resources Operations Advisors, and Talent Acquisition Specialists.
• Serves as a senior resource for complex employee, labour relations, recruitment, classification, compensation, and organizational matters.
• Promotes consistency in the interpretation and application of legislation, collective agreements, policies, procedures, and HR practices.
• Supports knowledge-sharing, team development, and continuous learning across the HR function.
• Reviews and provides feedback on recommendations, documentation, reports, correspondence, and other HR deliverables.
• Assists in prioritizing workload and coordinating activities across the HR team to support operational requirements.
• Acts as a resource during periods of significant workload, organizational change, or complex case management.

• Provides expert advice and consultation on employee relations, performance management, attendance management, accommodation, workplace investigations, organizational design, classification, compensation, and policy interpretation.
• Supports HR team members in addressing complex workplace issues and developing practical solutions.
• Assists in the development of HR strategies and recommendations for leaders.
• Reviews emerging issues and trends and recommends appropriate courses of action.
• Supports risk assessment and mitigation related to human resources matters.

• Provides subject matter expertise and guidance on recruitment, selection, workforce planning, and talent management practices.
• Supports Talent Acquisition Specialists in developing recruitment strategies for difficult-to-fill or specialized positions.
• Reviews recruitment processes and practices to ensure consistency, equity, and compliance.
• Assists with workforce planning initiatives, succession planning, and organizational development activities.

• Provides guidance and support regarding HR systems, reporting, and workforce analytics.
• Collaborates with Human Resources Operations Advisors to identify opportunities for process improvement, automation, and service enhancement.
• Supports the implementation of new HR programs, systems, and initiatives.
• Reviews processes and workflows to improve efficiency, compliance, and customer service.
• Assists with the interpretation and analysis of workforce metrics and organizational trends.

• Provides senior-level guidance on collective agreement interpretation, policy application, and employee relations matters.
• Supports the development of strategies related to grievances, investigations, disciplinary processes, and workplace conflict resolution.
• Assists HR team members in preparing documentation, recommendations, and responses related to employee and labour relations matters.
• Collaborates with Human Resources Business Partners and leaders to promote proactive employee relations practices.

• Leads or participates in cross-functional HR projects and organizational initiatives.
• Identifies opportunities to improve HR programs, processes, tools, and service delivery models.
• Assists with policy development, program implementation, and change management initiatives.
• Contributes to departmental planning and the achievement of strategic People and Culture objectives.
• Promotes a culture of collaboration, innovation, and continuous improvement.

• Degree in Human Resources Management, Business Administration, Public Administration, or a related discipline.
• Chartered Professional in Human Resources (CPHR) designation.
• Minimum five years of progressively responsible human resources experience, including significant experience in employee and labour relations, recruitment, classification, compensation, organizational development, or HR operations.
• Demonstrated experience providing advice, coaching, and functional leadership to HR professionals.
• Experience operating in a unionized environment and interpreting collective agreements.
• Strong knowledge of employment legislation, human rights, labour relations principles, and human resources best practices.
• Experience supporting organizational change, investigations, workforce planning, and employee relations matters.
• Demonstrated ability to influence, coach, and build effective working relationships at all levels of an organization.
• Strong analytical, problem-solving, facilitation, conflict resolution, and decision-making skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft 365 and HR information systems.

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume. 

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process. 

If you require assistance, please email us at careers@victoria.ca.