Business Analyst

The successful candidate for this posting may be eligible for participation in a hybrid, work from home arrangement in alignment with the City’s Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction. 

Coordinate, plan, and participate in the evaluation of business and system requirements, and business process reviews.  Make recommendations for business architecture improvements to meet the City’s business and information needs more efficiently.

Lead and coordinate projects to review, analyze and evaluate business processes and enhance their efficiency to meet corporate strategies; liaise with affected City departments to determine business requirements; develop and document the scope, objectives, and expected benefits of projects.

Act as Project Manager for business solutions projects; coordinate departmental, IT and external resources to ensure timely, effective implementation of projects. Schedule and monitor the work of consultants. Lead the evaluation, assessment, and co-ordination of system changes to improve the efficiency of corporate systems and business processes.  Make recommendations and implement business process and systems changes while ensuring adherence to technological and accounting best practices and standards; apply and adhere to project management principles and the system development life cycle.

Re-engineer and streamline existing business processes for improved efficiency to eliminate or reduce duplication and redundancy; research best practices and leading edge options for business process solutions and technology; use judgement to link, translate and map business requirements to corporate and departmental strategies and goals.

Use advanced modelling and analytical tools to provide technical expertise in all aspects of customer solution; translate, coordinate and develop business requirements and reports into technical objectives and specifications for development teams.  Facilitate and follow-up during implementation and testing stages; provide input into the selection of products, strategies and designs by leading user committees and consulting with user groups. Determine needs assessment and represent client issues at committee tables; communicate to customers through presentations and workshops; represent the department on corporate projects and committees as required.

Create and coordinate lesson plans, training tools, and information binders to ensure users can understand and implement new strategies.  Prepare reports and develop documentation of both technical and non-technical nature to a broad range of users; ensure manual and software processes comply with accounting and auditing requirements.

Perform related duties where qualified.

Work is generated by annual objectives and end user issue identification.

Work is reviewed through discussions with Supervisor.

Issues such as major expenditure, system changes and resource/policy matters are discussed with Supervisor with recommendations.                                                           

Sit with arms unsupported while keyboarding. (often)

Meet multiple project deadlines with conflicting priorities. (often)

Long periods of intense concentration while preparing reports, recommendations, performing reviews and testing application software. (often)

Focus on a variety of source data and computer for long periods. (often)

Office

Organize and prioritize work.

Understand and apply the principles and methods of business process analysis system development life cycle, project management and enterprise architecture and computerized accounting systems.

Advanced level operation of current City advanced specialty software.

Interpret related policies and regulations.

Provide technical guidance and advice to user departments.

Research and analyze needs and facilitate meetings and workshops.

Maintain accurate records.

Establish and maintain effective working relationships.

Deal effectively with the public and outside agencies.

Undergraduate degree in Computer Science. (4 years)

Masters Certificate in Business Analysis or equivalent. (126 hours)

Project Management Institute Certified Associate in Project Management or equivalent.

(23 hours)

5 years of related experience including information technology experience

or an equivalent combination of education and experience.

May be requested to substitute in a more senior position.

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume. 

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process. 

If you require assistance, please email us at careers@victoria.ca.