Account Management Processor

Cat24mid

OtherAccount Management

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Quick Summary

Overview

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life.

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OtherAccount Management

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the Role

~1 min read

Carrier is redefining the HVAC industry—and we’re looking for an Account Management Processer to help drive that transformation in our Missouri City, TX service branch. In this role, you will oversee the end‑to‑end customer experience. You’ll partner closely with operations, technicians, sales, centralized support teams, and leadership to ensure service work is booked accurately, executed efficiently, and billed correctly. This is a hands‑on operational role at the center of growth, change, and customer satisfaction. If you thrive in a fast‑paced service environment and enjoy bringing structure, clarity, and accountability to complex operations, this role offers the opportunity to make a measurable impact.

Responsibilities

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→Ensure accurate and timely booking of service jobs in coordination with sales teams, including daily review of closed-unbooked opportunities
→Complete job setup, billing plans, and scheduling notifications for Service Coordinators
→Review open orders daily and drive timely job completion
→Assist with warranty and startup jobs
→Process parts ordering, purchase orders, and AAP requests
→Review Preliminary Billing Documents (PBDs) and ensure invoices are processed on time
→Ensure accurate billing for projects, service contracts, time & materials, and fixed‑price work
→Perform project reconciliation to minimize under‑billed or missed revenue
→Serve as an Accounts Receivable subject matter expert
→Resolve customer billing disputes and manage credit holds
→Submit and maintain tax exemption documentation
→Set up new customers and vendors accurately to avoid delays or disputes
→Monitor operational metrics and report progress, trends, and issues to the team
→Proactively support pull‑through revenue by assisting with repair and service opportunity tracking
→Assist leadership in driving on‑time, within‑budget service execution
→Build strong, lasting relationships with customers and external partners

Requirements

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High School Diploma or GED
5+ years of customer service or service operations experience
2+ years of working knowledge of Microsoft Office, Salesforce or SAP

2+ years of HVAC service industry experience
Bachelor’s degree in Business Management or a related field
Detail oriented with strong follow through
An excellent communicator with a customer first mindset
A self starter who brings energy, accountability, and process discipline
Time and priority management skills
Comfortable working across teams in a fast paced service environment
EHS awareness

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.