Customer Success Manager

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

• Own Customer Success & Satisfaction for identified accounts

• Responsible for delivering customer success KPIs and program outcomes

• Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at

• customer’s place

• Responsible for delivering planned revenue & upsell in the identified accounts

• Responsible to conduct weekly/biweekly status update meeting with customers

• Responsible to conduct Quarterly Business Review and drive the actions of QBR to closure

• Take up status reporting and generate the program level status for executive reviews

• Responsible to successful execution and closure to Pilot Programs

• Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization

• Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time

• Conduct Pilot Programs

• Support Sales Activities as and when required
   

• Bachelor’s degree

• 5+ years of experience in Customer Engagement & Success

• 3+ years of Connected Buildings domain experience and IOT enabled digital products

• Able to travel at least 30% of the time (domestic)
   

• Graduate Degree

• Experience working with various Building Automation Systems

• Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc.

• Proven ability to manage cross-functional teams without formal authority through influence and relationships

• Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics)

• Ability to understand multi-faceted problems and work out a solution work with the larger delivery team

• Interpersonal skills for managing in a team framework

• Project management skills

• Strong Analytics Skills

• Superior presentation, written, and verbal communication skills

• Leadership skills to manage across functional teams

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