6d ago

Service Technician-VRV/VRF

2nd Floor, Number 2, A-186, Road Number 16, Ambika Nagar Nehru Nagar, Wagle Industrial Estate, Thane West ,Mumbai, Maharashtra - 400604mid

Service TechnicianSkilled Trades & Field Services

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Quick Summary

Overview

Role: Service Technician-VRV/VRF Location: Mumbai,Maharastra,India Full/ Part-time: Full time About Carrier: Carrier Global Corporation, global leader in intelligent climate and energy solutions,

Technical Tools

Service TechnicianSkilled Trades & Field Services

About the Role

~1 min read

The role involves

Generate VRV/VRF, AMC, and retrofit business opportunities from existing and new customers.
Develop strong relationships with customers and dealers to drive service sales.
Address customer concerns, resolve product-related issues, and provide technical support.
Coordinate with internal teams to ensure timely resolution of customer queries and service requirements.
Conduct regular customer visits and maintain high customer satisfaction levels.

Responsibilities

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Strong negotiation, customer management, and Service management skills.

Ability to manage multiple Customers and Dealers simultaneously.

Good communication and leadership skills.

Willingness to travel to Customer sites as required.

Revenue / order booking achievement

Gross margin and Service profitability

Servicedelivery within agreed timelines

Billing and collection achievement

Service execution quality

Customer satisfaction

Repeat business and new customer acquisition

Reduction in Service delays, rework, and commercial leakage

What We Offer

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Technology enabled tools may support parts of the recruitment process, with oversight by people.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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