Sr Associate, Enterprise Systems Integration

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

The person in this role will be part of the development team that supports initiatives for all carrier entities, Commercial Excellence, Commercial Operations and Digital Commerce business units, inclusive of customer service, sales, marketing, B2B commerce, EDI, logistics and distribution. The ideal candidate will have extensive experience in SAP Integration Suite, Event Mesh, API management, and cloud-based integration architectures. This role reports to the Integration Lead at Carrier.

• Monitoring & Triage:
  • Actively monitor message execution, queue build-ups, dead-letter queues (DLQ), and subscriptions within SAP Event Mesh and SAP Integration Suite.
  • Track API consumption, response times, and error spikes using SAP API Management analytical dashboards.
• Incident & Problem Management:
  • Perform root-cause analysis (RCA) on failed payload transformations, broker connection drops, and adapter connectivity issues within defined SLAs.
  • Troubleshoot B2B/EDI transaction failures (e.g., ANSI X12 850/855/856, EDIFACT), EDI mapping errors, and AS2 transmission failures.
• API & Security Maintenance:
  • Support and maintain API proxies, rate-limiting policies, quota configurations, and API keys/tokens in SAP API Management.
  • Manage key stores, renew expiring SSL/TLS certificates, update OAuth client secrets, and maintain SAP Cloud Connector endpoints.
• Queue & Event Management:
  • Manage message queues, handle unconsumed events, re-trigger stuck event-driven messages, and adjust queue subscriptions in Event Mesh.
• Minor Enhancements & Trading Partner Onboarding:
  • Perform minor bug fixes, update EDI value mappings, and adjust schema definitions without disrupting existing production interfaces.
  • Assist with operational onboarding and connection testing for new trading partners (AS2, SFTP, VAN setups).

• 4+ years of operational and production support experience across SAP CPI / SAP Integration Suite.
• Event-Driven Architecture: Hands-on operational experience with SAP Event Mesh (queues, topics, webhooks, dead-letter handling, AMQP protocol).
• API Management: Solid working knowledge of SAP API Management (API proxies, policies like API Key, Quota, Spike Arrest, and CORS handling).
• B2B / EDI Support: Experience troubleshooting EDI standards (ANSI X12, EDIFACT), AS2 adapters, value mappings, and trading partner communication logs.
• Core CPI Capabilities: Hands-on experience with SAP Cloud Connector, message processing logs (MPL), payload tracing, and security artifacts (PGP, OAuth 2.0, Certificates).
• ITIL Framework: Demonstrated experience working in ITIL environments (Incident, Problem, Change Management, and SLA tracking).
• Communication: Clear verbal and written skills to coordinate across functional teams (SD, MM, FI), external vendors, and B2B trading partners.

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.  

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at  Carrier.Recruiting@carrier.com.We will make every effort to meet your needs in accordance with applicable laws.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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