Bilingual Clinic Manager (English & Spanish) - Esperanza Center

Catholic Charities of Baltimore, Esperanza Center, is seeking a Health Services Manager to be responsible for overseeing daily operations, management and coordination of services of Esperanza Center Health Services Clinic (ECHS). Daily operations include financial and facilities management, supervision of staff, overseeing the service providers and scheduling of the facilities. Responsible for fostering a positive relationship with the health service providers and the community served by the ECHS.

The Esperanza Center is a comprehensive resource center whose mission is to welcome immigrants by offering hope, compassionate services, and the power to improve their lives. Since 1963, immigrants from all over the world have trusted the Esperanza Center to help them navigate life in a new country. Our dedicated staff and volunteers provide services related to education, healthcare, immigration legal matters, family reunification for unaccompanied immigrant children, and general community support to thousands of immigrants each year.

• →Directs daily clinic operations, including service coordination, patient flow, facility use, and administrative processes, to ensure safe, efficient, and accessible health services.
• →Leads the recruitment, onboarding, supervision, training, performance management, delegation, and development of Health Services staff in accordance with Catholic Charities policies to maintain a capable and accountable team.
• →Coordinates the recruitment, credentialing, scheduling, and operational support of volunteer health care providers, including required Federal Tort Claims Act documentation, to maintain qualified coverage and continuity of patient care.
• →Ensures medical records are accurate, secure, and maintained in accordance with agency policies and applicable local, state, and federal requirements to protect patient information and support compliant care.
• →Establishes clinic goals, performance measures, and service objectives; analyzes medical service data; and prepares reports to evaluate outcomes and meet management and grant requirements.
• →Monitors expenditures, reconciles budget information, and prepares supporting documentation for supervisory review and approval to maintain accurate financial records and balanced accounts.
• →Ensures medical equipment is stored properly, maintained in safe working condition, and serviced as required to support reliable clinic operations and patient care.
• →Resolves patient service concerns, provider issues, and operational problems by assessing needs, implementing corrective action, and escalating matters as appropriate to achieve timely resolution.
• →Develops relationships with health care providers and community partners through outreach, meetings, presentations, and liaison activities to strengthen referral networks, promote clinic services, and expand access to care.
• →Collaborates with the Esperanza Center Medical Director and Community Services Development Office to pursue grants, events, and contributions that support clinic sustainability and service capacity.
• →Supports the Esperanza Center Health Services, Inc. Board of Directors and Advisory Board by coordinating administrative needs, meetings, and follow-up to facilitate informed governance and timely action on priorities.
• →Coordinates volunteer recognition activities to acknowledge contributions and promote volunteer engagement and retention.
• →Performs other duties as assigned to support clinic and organizational priorities.

• Bachelor of Science degree in nursing, health care management, or related major required.
• Four (4) years of healthcare experience, of which two (2) years must be in a supervisory or management role.
• Knowledge of health care/ambulatory care management required.
• Bilingual in Spanish and English, offering effective communication across diverse populations.
• Combination of education and experience may be considered.

• No remote or hybrid work availability based on core and essential functions of the position.
• Flexibility may be required to work beyond standard hours, including weekends as needed.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Adjusting or moving objects up to 25lbs in all directions, which may include lifting, carrying, pushing, pulling, or repositioning items as necessary to perform job duties.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

• Leadership and supervisory capability, including the ability to engage, motivate, delegate, and develop staff while promoting accountability, teamwork, and effective clinic operations.
• Sound judgment, critical thinking, and problem-solving ability to evaluate operational challenges, make informed decisions, and identify timely solutions.
• Strong prioritization, organization, and delegation skills to maintain efficient workflow, accuracy, and timely completion of clinic priorities.
• Clear and professional verbal and written communication skills for effective coordination with staff, patients, providers, board members, community partners, and other stakeholders.
• Relationship-building, interpersonal, conflict-resolution, and customer-service skills for working across diverse populations, addressing concerns, maintaining trust, and supporting a respectful environment.
• Discretion, tact, integrity, and sound professional judgment when handling confidential patient, personnel, and organizational information.
• Knowledge of safety and security protocols, hazard identification, and accountability practices that support the well-being of patients, staff, volunteers, and visitors.
• Proficiency with electronic health record systems and knowledge of related processes, regulations, and procedures supporting accurate documentation, confidentiality, and compliant clinic operations.
• Proficiency with standard office technology and administrative systems, including Windows-based computers, web browsers, Microsoft Outlook, and electronic recordkeeping; proficiency with Word, Excel, PowerPoint, Teams, and OneDrive preferred.