Customer Service Representative

We are a leading commercial HVAC material supplier.  Our goal is to effectively promote HVAC equipment sales in the commercial construction market while delivering exceptional service to our customers.

• →Experience in OEM HVAC environments preferred.
• →Proven experience in OEM warranty management and job management.
• →Strong ability to communicate and engage effectively with customers at all levels.
• →Capable of balancing daily operational demands with longer-term strategic priorities.
• →Proactive, solutions-oriented mindset with strong problem-solving skills.
• →Excellent time management skills, with the ability to prioritize tasks for both self and team in a fast-paced, dynamic environment.
• →Demonstrated ability to build and maintain strong working relationships with customers, colleagues, and third-party partners.
• →Strong IT proficiency, including Microsoft Office applications, with the ability to quickly learn and adapt to new systems and tools.
• →Experience using Customer Relationship Management (CRM) systems, accounting and/or project management software.

·      Spending significant time at a workstation and using a computer.

• Passionate about customer service
• Positive, energetic, and solution oriented
• Skilled in recognizing and capitalizing on opportunities
• Driven by success

·       Organization and Time Management: Excellent organizational abilities and effective time management skills.

·       Software Proficiency: Proficient in Windows-based software, with basic math skills and strong written and verbal communication abilities.

·       Adaptability: Capable of working under pressure, managing multiple tasks, and thriving in a fast-paced environment, both independently and as part of a team.

• In office

• This role reports to the Head of Project Management