IT Operations & Automation Specialist

Custom Air Ventilation & Heating (CAVH) is a multi-location company with approximately 55 employees across our Corporate, Miami, Cape Coral, and Casselberry offices. We are a leading commercial HVAC material supplier who recently brought IT in house and are building a modern, well-run technology environment from the ground up. This is a chance to join a lean, fast-moving team where your work has direct, visible impact across the whole company.

•    Serve as the primary point of contact for day to day IT support across all CAVH locations, handling hardware, software, account, and connectivity issues.

•    Manage tickets end to end in Freshservice, meeting SLAs and keeping users informed from first response through resolution.

•    Handle onboarding and offboarding, including account provisioning, device setup, and access changes.

•    Maintain and improve knowledge base articles, documentation, and self service resources.

•    Administer the Microsoft 365 tenant day to day, including Exchange Online, SharePoint, Teams, OneDrive, and user and license management.

•    Manage identity and access through Entra ID, including user accounts, groups, MFA, and conditional access policies.

•    Support and maintain the SharePoint document environment and Teams structure.

•    Apply security and compliance best practices across the M365 environment.

•    Help maintain network infrastructure across all sites, including firewalls, managed switches, VLANs, and VPN and remote access.

•    Support endpoint protection (Sophos XDR) and physical security systems (Verkada).

•    Assist with troubleshooting connectivity, performance, and site to site issues.

•    Support device lifecycle and the laptop refresh program, from procurement through deployment and retirement.

•    Over time, help build and maintain workflow automations using Power Automate, PowerShell, and API integrations to reduce manual effort.

•    Support AI assistant and agent initiatives that streamline support, reporting, and internal processes.

•    Contribute ideas for where automation can improve how the business runs, and help bring them to life as the role matures.

·      Spending significant time at a workstation and using a computer.

•    5+ years of hands-on IT support or systems administration experience in a business environment.

•    Solid working experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, user and license management).

•    Experience with a helpdesk or ITSM ticketing system; Freshservice experience is a strong plus.

•    Working knowledge of networking fundamentals, firewalls, and managed switches.

•    Experience with Entra ID (Azure AD), MFA, and access management.

•    Strong troubleshooting skills and a genuinely helpful, customer service oriented attitude.

•    Excellent communication skills and the ability to explain technical topics to non technical people.

•    Reliable, self-directed, and comfortable being the go to IT person on site.

• Passionate about customer service
• Positive, energetic, and solution oriented.
• Skilled in recognizing and capitalizing on opportunities.
• Driven by success.

•    Experience with Power Automate, PowerShell scripting, or API integrations.

•    Exposure to AI assistants, automation tools, or low code platforms.

•    Experience supporting multiple locations.

•    Relevant certifications (Microsoft, CompTIA, ITIL, networking).

• In office