Product Client Success Manager (First Party Casualty)

United States·Virtualmid

Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

$78,556 - $120,000.00This position is bonus and/or commission eligible. Key Responsibilities: Build deep expertise in First Party Casualty claims workflows, industry trends,

Requirements Summary

Qualifications may vary depending on the position and level. Ideal candidates will bring: 5+ years of experience in Property & Casualty Insurance, First Party Casualty Claims, Client Success,

Technical Tools

Customer Success ManagerCustomer

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

Responsibilities

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5+ years of experience in Property & Casualty Insurance, First Party Casualty Claims, Client Success, Account Management, Consulting, Operations, or related roles.

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Deep understanding of first party casualty claims processes, workflows, claim handling practices, and carrier operations.

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Experience working directly with insurance carriers, claims organizations, or insurance technology solutions.

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Ability to quickly develop expertise in complex technology solutions and connect them to customer business outcomes.

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Strong analytical skills and comfort using data to identify trends, diagnose issues, and drive action.

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Ability to translate technical capabilities into meaningful customer value and operational impact.

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Intellectually curious, asking thoughtful questions and quickly getting to the root of business challenges.

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Comfortable working in ambiguity, developing a point of view, testing approaches, and adjusting as needed.

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Commercial mindset with accountability for customer outcomes, retention, and growth.

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Experience supporting claims transformation, digital claims initiatives, or operational process improvement efforts is preferred.

#LI-REMOTE

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.