Sr. Mgr, 3PL Operations Specialist for COE Transport & 3PL (Sofia office)

Act as the primary point of contact for business units regarding 3PL network performance and governance. Develop and roll out a harmonized governance framework and engagement model for 3PL management. Create a standardized QBR (Quarterly Business Review) template and implement it within all our network Monitor and ensure 3PL compliance with service level agreements (SLAs), KPIs, and contractual commitments. Implement and benchmark continuous improvement programs across the 3PL network to drive cost and service optimization. Support strategic implementations and logistics transformation projects, ensuring alignment with organizational goals. Contribute to process harmonization and standardization efforts across regional and local logistics teams. Collaborate cross-functionally with procurement, finance, and operations teams to enhance supplier performance and transparency. Key Stakeholders Internal: BU Logistics Lead, BU Transport Leads, BU Planning Leads, CoE Manufacturing, ISS Finance Center Strong understanding of end-to-end supply chain processes, including warehousing, transportation, and specifically 3PL operations. Proven analytical and problem-solving abilities with a focus on performance improvement. Extensive experience (min 7 years) in logistics within a multinational FMCG ‘'make'' environment. Ability to manage multiple stakeholders and work effectively in a matrix organization. Comfortable working in a dynamic environment and dealing with ambiguity. Experience in developing governance frameworks or 3PL performance management systems. Familiarity with digital logistics tools and data analytics platforms (e.g., Power BI). Exposure to contract management and supplier negotiation processes. Finance acumen Conscientiousness, creativity in thought and action Ability to drive process implementation in organizations Strategic perspective ability and deduction of strategic objectives Conflict solution and organizational ability Critical thinking and growth mindset Change management