Catering Fulfillment Manager

Our CATERING FULFILLMENT MANAGERS are REPRESENTATIVES & AMBASSADORS in & outside our restaurants.  As a Catering Fulfillment Manager, you are expected to work in conjunction with the Catering Sales Manager and Kitchen Leadership to fulfill and execute the daily catering orders in a seamless and efficient manner.  The Catering Fulfillment Manager is key to the front of house operations of our catering program, working hand in hand to complete the necessary daily tasks to provide a seamless and punctual catering experience for our guests. Interaction with our catering clients requires a positive attitude and an emphasis on guest service, efficiency, and accuracy.

• Responsible for all catering preparation, organization and execution of orders 
• Responsible for expediting and packaging all catering orders for our delivery drivers 
• Strong communication and timing expectations with store leadership and kitchen team 
• Providing timely and clear communication of orders to store leadership 
• Ensure all orders are delivered correctly and timely 
• Accurate order implementation into the POS
• Compliant credit card handling 
• Understanding and execution of catering procedures and systems  
• Responsible for communicating & providing feedback with our 3rd Party Driver Program Partnership 

• Active Listening | giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate.
• Communication | talking to others to convey information effectively & clearly. 
• Dependability | being reliable, responsible, and dependable, and fulfilling obligations, with a sense of urgency and intent.  
• Attention to Detail | being careful about detail and thorough in completing work tasks. Having a knack for organization and innovation.  
• Cooperation | being pleasant with others on the job and displaying a good-natured, positive attitude. Being nimble and open to change and growth opportunities. 
• Integrity | being honest and ethical. Be Honest, Be Thoughtful, Be Kind in all you do. 
• Stress Tolerance | accepting coaching & feedback; and dealing calmly and effectively with high stress situations.  Being comfortable with multi-tasking is crucial.  
• Guest Love | building relationships with our guests and recognizing guests for their loyalty.  Active participation in our restaurants and interacting with guests and team frequently.  
• Systems Efficient | strong accounting knowledge and comfortable on computers/ with technology.  Takes initiative to solve problems as they come.