FOH Key / Dining Room Manager

The FOH Key/ Dining Room Manager is a leadership position within our organization that provides direct support to both the Assistant General Manager and General Manager in their efforts to maintain efficient restaurant operations.  The Dining Room Manager ensures smooth, efficient, and guest-focused operations in the dining area. They lead the front-of-house team, maintain service standards, and collaborate with the AGM and GM to uphold the restaurant’s vision and financial goals. All of our leaders are expected to lead by example, promote a strong positive culture and demonstrate an eagerness to grow and develop with our company. 

• Build meaningful guest relationships and ensure a positive dining experience by prioritizing in-person engagement.
• Own guest satisfaction—resolve concerns quickly and partner with leadership on escalated issues.
• Coach and support FOH/BOH teams, fostering a motivated and high-performing culture.
• Lead daily pre-shift meetings and actively train new team members on service standards and policies.
• Oversee floor operations, staffing, and service quality during shifts.
• Complete daily admin tasks and ensure accurate documentation of inventory and vendor management.
• Maintain a clean, safe, and organized restaurant by enforcing cleanliness standards and safety protocols.
• Monitor FOH checkout process, conduct line checks, and perform store audits for quality control.
• Stay on top of team communication, responding promptly to emails and tech issues.
• Handle financial tasks including cash handling, deposit reconciliation, and reviewing sales reports.
• Support the catering program and collaborate with the catering manager as needed.
• Hold a current ServSafe Food Manager Certification and ensure all legal, labor, and health code compliance.

DEVELOPMENT | identify, foster and mentor talent on your team

VISION | understand that this is not a job, it is a career.  Use this as a vehicle to express your talent and develop the talents of your team

FINANCIALS | we are all measured by our performance.  Exercise mastery over the components that drive strong Profit & Loss. 

ACTIVE LISTENING | giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate

COMMUNICATION | talking to others to convey information effectively & clearly

DEPENDABILITY | being reliable, responsible, and dependable, and fulfilling obligations, with a sense of urgency and intent

ATTENTION TO DETAIL | being careful about detail and thorough in completing work tasks. Having a knack for organization and innovation

COOPERATION | being pleasant with others on the job and displaying a good-natured, positive attitude. Being nimble and open to change and growth opportunities

INTEGRITY | being honest and ethical. Be Honest, Be Thoughtful, Be Kind in all you do. Always remain fair and professional, rewarding success and improving on opportunities vs. lamenting failures

STRESS TOLERANCE | accepting coaching & feedback; and dealing calmly and effectively with high stress situations.  Being comfortable with multi-tasking is crucial

GUEST LOVE | active participation in our restaurants and interacting with guests and team frequently