→Under the direction of the AVPSA, oversees the operations and services of the Admissions Office, ensuring the needs of the students, faculty, staff, and public are addressed and met appropriately through the coordination of and assistance to interdepartmental units.
→Serves as primary resource for prospective and current students regarding admissions procedures, course scheduling, registration, financial aid, course placement assessment, and certification/diploma/degree requirements.
→Processes student admissions applications and assists with other enrollment functions as needed.
→Assist with overseeing the college’s front facing financial aid processes and maintains familiarity with federal and system financial aid policies and practices.
→Works with the AVPSA to develop and manage a departmental plan, departmental budget, forecasting needs, allocation of resources, and tracking of departmental expenses.
→Participates in recruiting efforts (both on- and off-campus) including, but not limited to, open houses, tours and information sessions, college fairs, high school visits, information events, and community activities; promotes the benefits of the College to increase the number of student inquiries and help move students through the enrollment process.
→Manages the tracking and recruitment of potential student groups with the use of a client relationship management (CRM) tool; uses the CRM tool to assess the effectiveness of various recruitment efforts and makes appropriate adjustments based on intake and conversion numbers; increases penetration and conversion rates of assigned schools, events, territories, and populations
→Provides training and coaching of department employees in a collaborative leadership style to ensure a professional staff that demonstrates effective communication and performance.
→Utilizes various software and databases including but not limited to Banner, MS Office, Target X, EAB Navigate, and other private software; to process recruitment and enrollment activities and information.
→Maintains knowledge/function of other administrative offices and college departments.
→Coordinates activities with business and industry and community-based organizations to promote college offerings, create an awareness of NCC to community groups; adult learners; and conducts informational sessions.
→Performs administrative duties associated with maintaining a safe work environment, training employees, communicating job expectations; monitoring and appraising job performance; and managing employee time and attendance in accordance with CCSNH and College policies and procedures, the provisions of the collective bargaining agreement, and state and federal regulations.
→Complies with all college, system, state and federal rules and regulations.
→Performs other duties as assigned.

Supervisor, Admissions & Enrollment

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