Patient and Family Liaison-Hope Hospice

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred
• Minimum of two (2) years’ experience in medical, home health, hospice, social work or sales 
• CNA, MA or LPN certification or other relevant certification preferred
• Experience providing information to families and patients
• Strong knowledge of the Medicare hospice benefit including eligibility requirements, levels of care, services provided, and reimbursement of services
• Ability to work in a fast-paced environment
• Strong communication skills (verbal and written)
• Ability to learn Company’s lines of services
• Excellent customer service focus
• Detail oriented
• Ability to multitask and prioritize
• Ability to present oneself in a professional manner
• Ability to manage physical demands and emotional stress of workload
• Strong goal/outcome orientation with exceptional time-management skills
• Mobile Driver - Valid driver’s license and automobile insurance per Company policy 
• Reliable transportation to meet schedule

• Satisfactorily complete competency requirements for this position.

• →Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• →Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• →Comply with Company policies, procedures and standard practices.
• →Observe the Company's health, safety and security practices.
• →Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• →Use resources in a fiscally responsible manner.
• →Promote the Company through participation in community and professional organizations.
• →Participate proactively in improving performance at the organizational, departmental and individual levels.
• →Improve own professional knowledge and skill level.
• →Advance electronic media skills.
• →Support Company research and educational activities.
• →Share expertise with co-workers both formally and informally.
• →Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

• →Responsible for receiving referrals and appointments for patient and family meetings. Forwards referrals to Care Access Coordinators to enter into EMR.
• →Works collaboratively with the admission and sales teams while supporting patient, family, and referral partner’s needs.
• →Effectively communicates the benefits of the service lines to patients, families, and partners.  Explains hospice services and philosophy of care and assesses patients and families’ goals.  May obtain consents.
• →Conducts assigned visits as determined by the Care Connect Department.  Communicates with Nurse the outcome of meetings regarding patient/family goals of care, anticipated discharge dates, location and any other factors impacting hospice admission.
• →Follows-up with Nurse or Social Worker regarding discharge plans.
• →Maintains good records, including outcome of patient family meetings through regular use of EMR and assigned reports.  Documents follow-up plans in collaboration with or as directed by Nurse.
• →Maintains a high level of urgency in responding to customer needs.
• →Establishes and maintains professional relationships between Chapters Health System, its hospice affiliates, and community partners (including hospitals, physicians, long term care facilities, and assisted living facilities, where applicable).
• →Performs other duties as assigned.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.