Patient Registration Rep.

-Maintains the integrity of the Health Information Record by obtaining, inputting, and retrieving accurate information into and from the Electronic Medical Record system

-Schedules appointments, completes Pre-Registration tasks, verifies demographic and insurance information, and completes other tasks as needed to ensure claims are able to be billed accurately.

-Discerns when triage by clinical healthcare staff is needed.

-Coordinates patient and information flow, while maintaining patient confidentiality in compliance with Federal HIPAA laws.

-May serve as a member of a patient care team. Provides Care Coordination services consistent with the position. Participates in and contributes to Quality Improvement and Quality Assurance activities and functions as needed.

-Completes Prior Authorizations and Referrals; Provides Specialist resource information

-Tracks and Logs patient information

-Attends meetings as required.

-Performs other relevant duties as assigned.

-High School diploma or high school equivalency diploma (GED)

-One (1) year of delivering high level customer service in a healthcare setting.

-Computer literate; Proficient in Microsoft Office

-Associate’s Degree in related field

-Comprehensive knowledge of medical terminology

-Three (3) years of experience delivering customer service at a high level

-Three (3) years of relevant healthcare experience

-Proficient with an Electronic Medical Record system

Union Affiliation: The title of Patient Service Representative is represented by United Healthcare Workers East, Local 1199. Pay range $16.76 - $20.24/hr. depending on experience.