Operations Manager (m/f/d)

Since our launch in early 2022, we have grown into an innovation leader in specialty bakery and coffee with more than 50 locations in 10 countries – and we are far from done. With new stores opening across Europe and further expansion into Asia and America in preparation, our brand world is constantly evolving and needs strong spatial and visual identities.

Our concept of specialty bakery and coffee is all about experience – from bold flavours to a distinctive design language that transforms every visit into a lifestyle moment.

For our second headquarter in Barcelona, Spain, we are looking for an Operations Manager (m/f/d) to drive CINNAMOOD’s operational excellence worldwide. In this role, you will support franchise partners in daily operations, including introducing new products and optimizing operational processes, onboard new partners, and actively participate in store openings across Europe and beyond. With your expertise in scalable processes and a hands-on, collaborative approach, you will ensure every partner thrives and every launch is a success.

As an Operations Manager (m/f/d), you will be the go-to partner for our franchise network, ensuring smooth operations and driving store success. Your responsibilities will include:

• Supporting franchise partners in day-to-day operations to help them focus on growth
• Leading and accompanying new store openings across Europe and beyond
• Monitoring performance metrics and translating insights into actionable strategies, including P&L analysis, cost management, local marketing, and platform ratings (e.g., Google, delivery apps)
• Managing quality and compliance audits, covering HACCP, product standards, and customer service
• Designing and implementing training programs for both franchise partners and their teams
• Collaborating closely with Franchise, Marketing, Product Development, and Store Design teams

Your mission: unburden our franchise partners, streamline operations, and make every store a success.

• Completed degree in Business Administration, Management, or a related field
• Good or initial experience in franchise management or the hospitality/restaurant sector
• Proven reliability, personal accountability, and a strong sense of initiative
• Entrepreneurial mindset, strong numerical affinity, and a solution-oriented approachExcellent communication skills and the ability to work effectively in a team
• Willingness to travel internationally and perform well under pressure
• Fluent in English; German and Spanish skills are a strong plus