Senior ServiceNow Engineer

Key responsibilities include:

• Design, develop, and implement ServiceNow solutions aligned with business and IT service management requirements, including ITSM, HRSD, Procurement & Legal PPM, and custom applications.
• Configure and customise ServiceNow modules, including flows, forms, UI policies, business rules, scripting, and integrations.
• Build and optimise automation workflows and self-service capabilities to improve user experience and operational efficiency.
• Lead the development of custom applications on the ServiceNow platform to extend and enhance core functionality.
• Actively participate in agile delivery ceremonies, including planning and estimation, backlog refinement, stand-ups, and retrospectives.
• Design and implement system integrations between ServiceNow and other enterprise platforms (e.g. ERP, HR, Identity Management, monitoring tools, etc.) using APIs, REST/SOAP, and integration hubs.
• Serve as the technical subject matter expert for the ServiceNow platform.
• Identify opportunities for continuous improvement and platform innovation, including AI, predictive intelligence, and virtual agents.
• Prepare and maintain technical documentation, including design specifications, implementation plans, and user guides.

Click the Position Description link to view more information about this position.

Enquiries: Marty Walsh | Platform Engineering Lead | Marty.Walsh@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

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Position Description

Advertised: 22 Oct 2026 9:00 AM AUS Eastern Daylight Time
Applications close: 08 Nov 2026 11:55 PM AUS Eastern Daylight Time

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