Case Manager

Under the direct supervision of the Social Services Manager (HHS), the HHS Case Manager will provide complete and customized case management for residents in need of services to support their mental, social, and physical wellbeing.

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Conduct assessment and intake of the client in need of services and create a plan to address said concerns.
• Develop relationships and work with community based organizations, and other governmental agencies to identify the most appropriate and available resources and services for clients.
• Develop relationships and work with staff from other City departments to coordinate services for clients.
• Work in collaboration with other HHS (specifically the Human Services team) to create coordination of care plans.
• Provide referrals to other community agencies regarding needs such as mental health, housing, homelessness and substance use.
• Maintain client databases to track efforts and outcomes and produce required reports.
• Maintain up-to-date information and knowledge regarding social service resources offered by city, state and non-profit agencies.
• Develops strong partnerships with community organizations/service providers
• Conduct workshops for internal City staff and external partner agencies on subject matters related to case management and oversight.
• Assists clients with navigation of forms and system to access programs and services
• Assist with creating a seamless referral system to internal and external programs and services.
• Attend local coalition meetings on topics related to social service supports.
• Develop social media content, web content and publicity materials in collaboration with the Communications Department of the City of Somerville. Translate materials as needed.
• Perform related work as directed by the Deputy Director of HHS, or their designee.

• CPR/First Aid Certification w/in three months of hire and continually maintained thereafter
• Position requires ability to travel independently to multiple locations within City to complete work assignments.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Few physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. May also be some occasional lifting of objects such as office equipment and computer paper (up to 30 lbs.)

Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone, personal computer and/or most other office equipment including word processing, filing and sorting of papers.

Visual demands require constantly reading documents for general understanding and analytical purposes.

Hours: Monday - Wednesday 8:30am - 4:30pm, Thursday 8:30am - 7:30pm, Friday 8:30am- 12:30pm 
Salary: $65,000 - $67,600 
Union Status: Non-Union 
FLSA: Exempt 
Date Posted: October 29, 2026 


 

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Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request. Persons with disabilities who need auxiliary aids and services for effective communication (i.e., CART, ASL), written materials in alternative formats, or reasonable modifications in policies and procedures in order to access the programs, activities, and meetings of the City of Somerville should please contact the ADA Coordinator at 617-625-6600 x 2059 or ADA@somervillema.gov.

Pre-Employment Requirements for All Employees:

• MA Criminal Offender Record Information (CORI) clearance
• Completion of Conflict-of-Interest Law Education training for municipal employees

• 4 weeks annual vacation for non-union positions. Union positions vary by contract. Please note, police officers are members of the SPEA union. Public Health Nurses are part of Union A (SMEA).
• Medical insurance through the Group Insurance Commission (GIC) - 80% of premium costs paid by City
• Dental coverage low and high plans through Delta Dental
• Vision care through Vision Service Plan (VSP)
• Long term disability through Sun Life
• Group and voluntary life insurance through Boston Mutual
• Health Care and Dependent Care flexible spending through Benefit Strategies
• Deferred compensation plans through a choice of three vendors
• Free, confidential services through the Employee Assistance Program (EAP) provided by E4Health
• Annual cancer screening & wellness release
• Somerville Retirement Pension System
• Tuition reimbursement
• MBTA pass program
• FREE Blue Bikes membership
• Eligible employer for the Public Service Loan Forgiveness Program (PSLF)