Customer Service Technician - National Accoun

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• Troubleshoot equipment by observing operation, using precision gauges and testing instruments.
• Diagnose and resolve technical issues via phone or email using schematics, testing documentation, and other available resources.
• Provide warranty data and guidelines to customers.
• Follow service department procedures for warranty claims, troubleshooting, and documentation.
• Maintain accurate records of repairs, replacements, and causes of malfunctions.
• Provide clear, accurate, and timely communication to customers regarding field issues.

• Test lines, components, and connections for leaks.
• Dismantle and repair malfunctioning systems using electrical, mechanical, and pneumatic testing equipment.
• Adjust or replace worn or defective mechanisms and parts, and reassemble systems.
• Read blueprints to determine the location, size, and type of components needed for refrigeration systems.
• Install wiring, expansion, and control valves, using tools such as acetylene torches and wrenches.
• Mount compressors, condensers, and other components using hand tools and welding equipment.
• Perform mechanical overhauls and refrigerant reclaiming.
• Fabricate and assemble structural components using hand tools, power tools, and welding equipment.
• Cut, bend, and connect pipes to functional components.
• Adjust valves and charge systems with the proper refrigerant type.
• Insulate system shells and cabinets as required.

• Travel to job sites, assess conditions, and provide recommendations for corrective actions.
• Resolve product or service issues by identifying the root cause, determining solutions, and implementing corrective actions.
• Communicate with customers, contractors, engineering, and service teams to resolve field issues effectively.
• Provide service and start-up information by answering questions critical to equipment performance.

• Maintain a safe and clean working environment by following procedures, rules, and regulations.
• Attend work as outlined in the Employee Handbook or as specified by the supervisor.
• Complete additional tasks as directed by the supervisor.
• Comply with government regulations, company policies, and procedures.

• Associate’s Degree (two-year college or technical school) or equivalent job experience.
• Minimum three years of experience in a related field.

• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.).
• Self-motivated with strong multitasking abilities.
• Effective oral and written communication skills.
• Ability to read a tape measure down to 1/16 of an inch.

• Must be at least 21 years old.
• Valid driver’s license (required).
• EPA Certification (preferred).
• Mechanical Journeyman or NATE Certification (preferred).

• 50% of work is performed in a manufacturing environment with exposure to moving mechanical parts and vehicles.
• 50% of work involves travel to job sites for on-site equipment startup and service.
• Work settings vary and may include indoor/outdoor environments, extreme temperatures, and different locations.

Walk 

Sit 

Handling / Fingering 

Reach Outward 

Reach Above Shoulder 

Climb 

Crawl 

Squat or Kneel 

Bend 

Twist

11-20 lbs. 

21-50 lbs. 

51-100 lbs. 

Over 100 lbs. 

13-25 lbs.

26-40 lbs.

41-100 lbs.

+100 lbs. O

Activity does not apply to this occupation. 

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day) 

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day) 

Other Physical Requirements: Auditory capabilities, visual & speech capabilities

The Company has reviewed this job description to ensure that essential functions and primary duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional procedures and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment. The Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. 

RAE Corporation is an Equal Opportunity Employer
 EEO/AA M/F/V/D