Customer Success Manager

We're hiring our first Customer Success Manager to partner with our agencies after they go live and take each one to the next level.

Our platform powers a large share of each agency's revenue cycle: referral intake, eligibility and benefits verification, insurance mapping, prior authorization, and admit decisions. As agencies grow with us, there's always more value to unlock, whether that's new referral sources, new branches, new service lines, or more of their workflow running on Claim Health. You'll own that growth.

You'll be a strategic partner to agency leadership, backed by data. You'll bring each agency a clear picture of its performance, a plan for where to go next, and the follow-through to get there. You'll work side by side with our operations, product, and engineering team, and what you learn from customers will directly shape what we build.

This role is ideal for someone with 2 to 5 years in customer success, account management, or revenue cycle operations who wants real ownership over customer outcomes at an early-stage company.

• Serve as the strategic partner to home health and hospice agency leadership, from intake directors to executives

• Build trusted, long-term relationships and be each agency's advocate inside Claim Health

• Own renewals, expansion, and references, all of which follow from delivering results

• Build a growth plan for each agency with clear goals to help them increase admissions and revenue.

• Run monthly and quarterly business reviews that show the impact we've delivered and agree on what's next

• Find opportunities to deliver more value: new referral sources and portals, more automated workflows, and new ways of working for intake teams

• Lead expansion to new branches, service lines, and products

• Bring customer insight directly into product priorities, backed by data

• Partner with engineering to turn what agencies need next into shipped features

• Keep customers informed about what's coming on the roadmap

• Define how Claim Health does customer success, including account health, business reviews, and playbooks

• Use AI and internal tooling to deliver a high-touch experience at scale

• 2–5 years of experience in either:

  • Customer success, account management, or implementation at a healthcare SaaS, RCM, or early-stage startup, or

  • Revenue cycle or intake operations at a home health, hospice, or post-acute provider

• A track record of growing accounts, with the numbers to prove it

• Analytical mindset, with comfort pulling, interpreting, and presenting data to executives

• Ability to build rapport with a wide range of stakeholders, from intake coordinators to agency executives

• Clear, concise written and verbal communication skills

• Ability to thrive in fast-paced, ambiguous environments

• High ownership mentality and bias toward action

• Willingness to travel for onsite agency visits

• Familiarity with the home health and hospice revenue cycle, including payer mix, eligibility, and authorizations

• Experience with EMRs like HCHB, KanTime, WellSky, or Axxess

• Comfort working with data and tools such as SQL, Excel/Google Sheets, or dashboards

• Experience working closely with product and engineering teams

• A habit of automating your own work, whether with scripts or spreadsheets, so you never do something twice