Operations Associate

We’re hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers.

You’ll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows.

• Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support

• Document and standardize processes through SOPs, playbooks, and internal tooling

• Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability

• Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)

• Build dashboards and lightweight analyses to inform product and operational decisions

• Use data to identify trends, surface risks, and prioritize improvements

• Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health

• Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues

• Gather customer feedback and translate it into actionable operational or product enhancements

• Support customer implementations from kickoff through go-live and steady state

• Partner closely with product and engineering to operationalize new features and workflows

• Serve as the connective tissue between customers and internal teams to ensure smooth execution

• 1–3 years of experience in:

  • Management consulting, operations, or strategy roles, or

  • Product operations / operations roles at an early-stage startup

• Strong process-building instincts—you enjoy creating structure where none exists

• Analytical mindset with comfort defining and managing key metrics

• Experience working directly with customers and owning outcomes end-to-end

• Clear, concise written and verbal communication skills

• Ability to thrive in fast-paced, ambiguous environments

• High ownership mentality and bias toward action

• Experience with healthcare operations, claims, billing, or revenue cycle workflows

• Experience supporting SaaS onboarding or implementations

• Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards

• Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree

• Experience working closely with product and engineering teams