Invoice Query Specialist

We are seeking a highly detail-oriented and proactive Invoice Query Specialist to manage and resolve invoice discrepancies, billing queries, and payment-related issues efficiently and accurately. The successful candidate will work closely with suppliers, Finance, Procurement, Sales, and internal teams to investigate root causes, communicate resolutions, and drive process improvements. This role requires strong numerical and analytical skills, excellent stakeholder management, and the ability to handle high volumes of queries while prioritizing urgent and time-sensitive issues. The ideal candidate is confident using Excel, finance systems, and CRM/ERP platforms, and is committed to maintaining accurate records, meeting deadlines, and supporting month-end activities.

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

• Investigate and resolve invoice queries, discrepancies, and payment-related issues in a timely manner.
• Review invoices against purchase orders to identify mismatches, errors, or missing information.
• Liaise with suppliers, customers, and internal teams (Finance, Procurement, Sales, Customer Care, Operations) to resolve billing and invoice queries efficiently.
• Manage a high volume of invoice queries while prioritizing urgent and time-sensitive issues.
• Communicate clearly with suppliers regarding the status and resolution of queries.
• Maintain accurate records of all invoice queries, actions taken, and resolutions.
• Escalate complex or unresolved queries to the appropriate team or manager.
• Follow up on outstanding queries and ensure they are progressed through to resolution.

• Identify recurring invoice issues and highlight trends or patterns.

• Recommend and support process improvements to reduce future queries and improve invoice accuracy and efficiency.
• Ensure all invoice queries are handled in line with company processes and policies.

• Support the Finance team with month-end activities by ensuring outstanding invoice queries are resolved promptly.

• Assist with administration work and other business areas as needed.

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!