Benefits Relationship Consultant II

The Christian and Missionary Alliance (C&MA) is seeking an experienced Benefits and Relationship Consultant. This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Executive Director for Alliance Benefits and is responsible for developing and maintaining relationships with C&MA churches and supporting organizations by providing expert consultation, service, and education on health and retirement benefits. The position drives employer participation, enrollment, growth, and retention while supporting plan administration, compliance, process improvement, and participant engagement. In the performance of these duties, this position will support the overall mission of the C&MA as described below.

Benefit Sales & Relationship Management

• Manage CRM records, client activity, and pipeline visibility, ensuring data accuracy, tracking engagement, supporting reporting, and driving process improvements

• Drive employer participation, enrollment, and long-term retention

• Develop and execute business development strategies to generate new employer relationships, expand adoption of health and retirement plans, and achieve annual growth objectives through conference attendance, referrals, and proactive prospecting
• Assess employer benefit needs, evaluate existing health and retirement programs, and recommend plan solutions that align with needs
• Manage the full health and retirement plan lifecycle, including sales presentations, employer onboarding, church enrollment, account management, retention initiatives, and cross-selling opportunities

Benefit Consultation & Education

• Consult and service churches and affiliated organizations on health and retirement plans, serving as a trusted advisor
• Serve as a subject matter expert on health and retirement plans, providing consultative guidance on plan features, enrollment processes, benefits options, housing allowance, and program advantages
• Deliver exceptional service by resolving inquiries, researching issues, and addressing health and retirement plan concerns
• Educate and engage participants through orientations, seminars, and benefits education sessions that promote understanding and participation in health and retirement plans
• Represent health and retirement benefit programs at organizational events, answering questions, providing individualized support, and fostering ongoing plan engagement

Health & Retirement Plan Administration

• Processes employer and participant plan changes for health and retirement, including new employer setup, church enrollments and terminations
• Serve as backup and escalation point for 403(b) contribution processes, including data review, compliance monitoring, employer billing, and provider uploads
• Maintains health and retirement plan documentation, including adoption agreements and salary reduction agreements
• Ensure benefits administration activities comply with HIPAA, ACA, ERISA, IRS regulations, plan provisions, internal procedures, and organizational policies
• Continuously assess and improve benefits administration processes to increase efficiency, strengthen compliance, and improve the participant’s experience
• Support special projects, process improvement initiatives, and cross-training efforts to enhance operational effectiveness including performing additional duties as assigned

The Christian and Missionary Alliance (The Alliance, the C&MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s neediest people.

We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.

Through over 1,900 churches in the United States and nearly 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.

Because the C&MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.

• Four-year college degree in a related field preferred
• 7+ years of employer group benefits experience required
• Experience with administration of multi-employer group health plans perferred
• Must have experience implementing customized benefit strategies that align employer objectives, member needs, plan sustainability, cost management, and organizational priorities
• Proven experience increasing membership in an employer group health plan
• Requires demonstrated experience communicating complex employee benefits information to diverse audiences through orientations, seminars, presentations, and educational sessions, with the ability to effectively engage participants, build understanding, and promote participation in employer health and retirement plans