Hospitality Coordinator

The Christian and Missionary Alliance (C&MA) is seeking a Hospitality Coordinator. This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Project Manager for Alliance Place and serves as the welcoming face and voice of The Christian & Missionary Alliance (C&MA) National Office and One Alliance Place while providing hospitality, customer service, administrative, security, and event coordination support to ensure a welcoming, professional, and safe environment. In the performance of these duties, this position will support the overall mission of the C&MA as described below.

Welcome Desk & Guest Experience

• Serves as the primary welcoming presence for visitors, vendors, guests, and members of the public, both in person and over the phone
• Oversees the Welcome Desk and coordinates visitor access to maintain a welcoming, organized, safe, and environment
• Represents the organization by demonstrating exceptional hospitality and customer service and reflecting C&MA core values and culture from the moment visitors enter the building
• Cultivates a warm, hospitable, and highly accessible environment for National Office visitors, guests, vendors, and the general public
• Responds to general questions about the National Office, facilities, events, and available resources, providing accurate information or directing inquiries to the appropriate resource
• Coordinates National Office tours and assists visitors with general questions and needs
• Provides hospitality support, including maintaining visitor amenities

Visitor Management & Security

• Participates as a member of the SMaRT Team and supports safety and emergency response procedures
• Oversee the cloud-based digital visitor check-in system
• Maintains accurate, time-stamped visitor records to support security, accountability, recordkeeping, and operational awareness
• Follows established security and visitor access procedures

Event & Facility Coordination

• Serves as the primary contact for external organizations and individuals seeking to reserve One Alliance Place meeting and event spaces
• Coordinates and oversees the logistics for non-Alliance events, including room reservations, catering, billing, tours, room setup, and other event-related needs, ensuring details are managed from initial inquiry through completion
• Manage multiple events and facility reservations simultaneously, ensuring accurate communication, timely follow-through, and effective coordination of resources and requirements
• Anticipates needs, identifies potential scheduling or logistical challenges, and proactively develops solutions to support efficient facility operations and a positive guest experience
• Coordinates and maintains calendars and schedules for meeting and event spaces, ensuring accurate scheduling, clear communication, and effective use of facilities
• Facilitate communication across departments and with external contacts, as needed, to support successful events and effective facility use

Administrative Support

• Provides general administrative support to the Facilities Team
• Serves as an administrative coordination resource for the Facilities Team, facilitating communication, organization, and operational efficiency
• Serves as a central point of coordination for external partners, facilitating communication, tracking follow-up items, and ensuring timely resolution of requests
• Supports the planning and implementation of Facilities Team initiatives, operational improvements, and special projects, ensuring key details, deadlines, and communication are managed effectively
• Coordinates day-to-day administrative operations for the Facilities Team, ensuring workflows, priorities, and responsibilities are organized and completed efficiently
• Manages calendars, scheduling, correspondence, and other administrative responsibilities as needed
• Utilizes Microsoft Office and other digital and cross-platform communication tools to support daily operations
• Maintains accurate records and information related to visitors, events, facility use, and administrative activities
• Demonstrates strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines

The Christian and Missionary Alliance (The Alliance, the C&MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s neediest people.

We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.

Through over 1,900 churches in the United States and nearly 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.

Because the C&MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.

• 5 years of hospitality, customer service, administrative, or related experience required
• Experience coordinating visitors, calendars, meetings, events, facility reservations, or similar activities required
• Exceptional hospitality and customer service skills required
• Experience in a receptionist, front desk, administrative, hospitality, or other customer-facing role preferred
• Some college coursework or an associate degree in business administration, hospitality, communications, or a related field preferred