Billing Fulfillment Administrator

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

As the Billing Fulfillment Administrator you will be responsible for providing efficient and responsive service to billing inquiries and premium collection from various stakeholders. You will be collecting and administering premium payments, maintaining and reconciling account records and provide billing knowledge to business partners.

• Providing courteous and professional service to manage all incoming phone calls and email inquiries.
• Applying knowledge to provide superior client service when processing premium payment transactions, Non-sufficient funds (NSF)letters and premium returns, and all other billing-related transactions. 
• Proactively corresponding with stakeholders with respect to billing and premium transactions and corresponding with internal departments to obtain information needed to process and respond to inquiries.
• Providing term insurance renewal quotes to policyholders and create various policyholder letters and miscellaneous correspondence as required, to ensure timely processing of transactions for internal and external clients.
• Analyzing various billing reports, recommending solutions and resolving any errors.

• You influence change and are committed to continuous improvement, in order to exceed client expectations.  
• You leverage critical thinking skills to identify problems and proactively propose solutions. 
• Your strong communication skills allow you to clearly convey messages.  
• You’re an effective team player who shares knowledge to support your peers. 

• You have two years of experience in Individual Life Insurance or related experience in accounting, finance, payroll or banking.
• You have completed a post-secondary certificate in Business Administration or a related field.
• Having the Associate Customer Service (ACS) is an asset.

• Detail oriented work that requires a moderate degree of mental concentration for extended periods of time. 
• This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

Expected salary range $43,550 - $72,583

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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