Implementation Specialist (Mandarin/English)

Malaysia·Kuala LumpurPermanentmid

Implementation SpecialistCustomer Success

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Overview

Why Coda Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions.

Technical Tools

Implementation SpecialistCustomer Success

Why Coda

Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions.

With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia.

We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud, enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets.

Our culture is built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together.

If you’re looking to grow your career and make a real impact in a global team, Coda is the place for you.

As a Junior Implementation Specialist, you will support publishers and merchants throughout their integration journey with Coda from initial setup to post-launch operations. You’ll assist in guiding partners through our API, troubleshoot technical issues, and ensure a smooth go-live experience. This is a hybrid technical-operations role ideal for someone eager to grow their API knowledge and project coordination skills.

Assist merchants during integration across all Coda products (Payin, Payout, and others) with sandbox setup, test credentials, and Coda Portal configuration

Answer basic technical questions about API behavior and configuration

Troubleshoot common issues such as callback failures, parameter mismatches, or invalid environment setup

Join live technical sessions with publishers to understand client needs and provide integration guidance

Track open issues and escalate when needed

Follow up with internal teams (Product, Dev, Commercial) to confirm readiness

Support integration UAT and checklist validation

Set expectations on timelines and communicate proactively with publishers throughout integration

Monitor performance in the early launch phase and report anomalies (e.g., low CR or payment errors)

Help partners configure automated reporting via SFTP or Webhook

Support discrepancy investigation (e.g., duplicate callbacks, invalid amounts)

Maintain internal documentation and build/update runbooks and FAQs from recurring cases

Suggest improvements based on common queries

Liaise with Technical Support team post-launch for case handover

Coordinate with Compliance and Finance teams on Payout KYC or reconciliation clarification

Work closely with senior specialists for knowledge sharing and case learning

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience

Familiarity with API integration concepts (REST preferred)

Hands-on experience with tools like Postman, SQL, or basic scripting is a plus

Familiarity with Jira (ticketing), GitBook/API documentation, and log-reading for troubleshooting is a plus

Ability to translate technical concepts for non-technical publishers across a multilingual partner base

Strong problem-solving and communication skills

Native Mandarin speaker with professional reading and writing skills in Chinese, and fluent in English

A willingness to learn and grow in a fast-paced technical environment

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!