ServiceNow Developer

Mid · 3+ yrs  |  Remote / hybrid  |  Reports to: ServiceNow Tech Lead  |  Openings: 3

Codvo is building a ServiceNow delivery pod for a telecommunications operator that runs a 24/7/365 Network Operations Center (NOC) across North America. The operator is moving off a legacy ITSM platform onto ServiceNow.

The first goal is closed-loop ticketing: bring live network health into the ticket during a customer call, correlate alarms from several sources to the right troubleshooting guide, and trigger log collection and corrective actions in place of manual follow-up. Network KPI data lives in a lakehouse that agents pull by hand today, and a large catalog of network KPIs has no clear mapping to specific faults. You help build the platform and the integrations that close that loop.

• →Scoped application components: tables, business rules, script includes, UI policies, and Agent/UI Builder workspaces for NOC agents.
• →Flow Designer flows and IntegrationHub spokes that pull network KPI reports into tickets and push updates back.
• →Event Management rules that turn raw alarms into correlated alerts and incidents.
• →Catalog items, knowledge articles, and intake-quality checks that catch incomplete tickets before acceptance.
• →ATF tests for your own work, with a clean handoff into code review.

• →Pick up stories from the Tech Lead, build to the agreed patterns, and get them through review.
• →Write integrations against documented contracts: REST, MID Server, and IntegrationHub.
• →Test your own work with ATF, fix what review finds, and keep update sets and commits clean.
• →Help the migration: move ticket data and workflows onto ServiceNow.

• Shipped your first scoped-app feature and one integration through review.
• Comfortable with pod patterns, update sets, and ATF.
• Contributing to the closed-loop build at the team pace.

• 3+ years in software development with hands-on ServiceNow build experience.
• Server-side and client-side JavaScript on ServiceNow: Glide APIs, business rules, and script includes.
• Flow Designer, and at least one shipped REST or IntegrationHub integration.
• Comfortable in a scoped application and with update sets or source control.

• Event Management, CMDB, or Service Mapping exposure.
• UI Builder and Workspace experience.
• Telecom or NOC domain familiarity.
• Any ServiceNow AI exposure: Now Assist or Virtual Agent.

• Any CIS specialty
• Now Assist / AI micro-certifications

• CSA — Certified System Administrator
• CAD — Certified Application Developer (or in progress)