Sr Growth Product Manager

Community Phone Company YC W19 built a simple cloud phone system for businesses that don't operate a call center.

You have one week to become the most informed person at the company on why customers are not upgrading. Pull every relevant data cut yourself. Listen to recorded calls. Talk directly to customers who upgraded and customers who did not. Pressure-test every assumption the team holds about the expansion funnel.

You are not waiting until the diagnosis is complete to start moving. By day 15 the first experiment is live. Not scoped. Not in review. Live. You will have access to dedicated eng resources.

You are mapping every sub-funnel in the expansion motion and measuring each one. A dashboard exists and is being used. By day 60 you have a clear, written point of view on every sub-funnel: which ones have momentum, which ones are dead ends, which ones need more signal before you commit. The ones with momentum have active hypotheses shipping into them continuously. Not queued. Shipping.

By day 60 the primary measure is revenue. Not experiments run, not hypotheses tested. Actual expansion ARR moving in the right direction with a model that shows how you get to the year-one number.

The system is running. Your job in month three is to make it faster. More experiments per week, sharper prioritization, first significant eng bets in market. You know which sub-funnels to press and which to deprioritize. The 90-day review is not a check-in. It is a growth review with a live forecast, a clear point of view on the year, and a backlog that reflects real conviction about where the leverage is.

The bar at 90 days: anyone in the room should be able to look at your dashboard and your forecast and understand exactly where the money is coming from and why.

You will report to our CEO and work day-to-day with the growth team, lifecycle lead, and engineers. You will have high visibility to the CEO. This is a small team, which means your work shows up fast and your judgment matters immediately.

55 million seniors. A platform they trust. Products that genuinely improve their lives and their families' peace of mind. A base that is growing every month.

The customers are there. The products are there. The data foundation is there. What has been missing is one person whose entire job is to systematically close the gap between what customers have and what they should have.

If you want to own a number that matters, build something from scratch, and do it at a company with a mission you can actually feel, this is the role.