Customer Success Consultant

At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.

Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience. You can leave at the end of each day knowing you made a difference to a student's education or helped make a staff member’s day just that little bit better.

Our school management ecosystem is now used in more than 5,000 schools across Australia and beyond. We’re joined by over 300+ members of the Compass team, building the operating system for schools worldwide.

As a Customer Success Consultant, you'll act as a trusted strategic advisor to a portfolio of schools. You’ll partner with school leadership to shape their success plan, drive deep product adoption, and unlock value for the school from the Compass ecosystem. Your work will directly influence retention, partnership maturity, and growth across our schools.

• →Own the end-to-end consulting experience for a portfolio of schools, from implementation, training and ongoing partnership
• →Lead complex implementations across the Compass product suite, including module adoption and partner integrations. 
• →Build trusted relationships with senior school stakeholders and act as their primary contact on all things Compass 
• →Drive advocacy and reference-ability across your portfolio, positioning Compass as a strategic partner rather than a vendor. 
• →Use Compass adoption and usage data to shape success plans, surface risk and lead EBR conversations in evidence.
• →Partner with Sales and Product to identify and shape opportunities for schools to expand their use of Compass 
• →Represent the voice of your schools internally to influence product, process and service improvements. 
• →Anticipate risks and act as an escalation point for complex or sensitive matters within your schools. 
• →Own renewal conversations across your schools, with a clear focus on retention outcomes.

We are looking for someone who thinks strategically, communicates with executive presence, and operates with the confidence and judgement of a trusted advisor.  You’re energised by complex school environments, you read a room well, and you can translate product capability into outcomes that matter to school leaders.

• Comprehensive knowledge and confidence utilising the Compass platform.
• Experience in education, (Primary or Secondary teaching, school operations, or EdTech customer facing roles).

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
• A flexible working culture.
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers.
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

Prior To Commencing Employment, You Require:

• A valid Employee Working With Children Check
• Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate
• A successful National Police Check
• A valid Drivers Licence