Customer Service Associate (MX-Based Remote)

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

• →2+ yrs previous call center / contact center experience
• →Strong verbal and written English communication skills
• →Excellent customer service and interpersonal skills
• →Strong problem-solving and active listening abilities
• →Comfortable handling customer inquiries in a fast-paced environment
• →Ability to navigate multiple systems and applications
• →Strong/Reliable Internet wired connection and a quiet remote - work environment (with an uninterrupted power source/back up Internet/Power)
• →Willingness to work the required 8:00 AM–5:00 PM PST schedule
• →Availability to work 5 days per week with fixed weekends off

• A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
• Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
• All agents must have a working camera to be used during all training sessions, meetings, 1:1 huddles, any company related discussions, etc.
• Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
• Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
• All agents will be required to install third-party software in order to run the screen capture module:
  • Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
• All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
• Download speed must be at least 25 MBPS with latency (RTT) of <200ms.
• Processor: Intel Core i7 with 500 GB HDD / AMD Ryzen 7
• RAM: 16 GB

If you’re a customer service professional who enjoys helping people, solving problems, and bringing positive energy to every interaction, we want to hear from you!