Casual/Seasonal Contact Center Assistant

The Casual/Seasonal Contact Center Assistant provides administrative and processing support to the Contact Center during a high-volume seasonal period. This on-site Mankato, MN role helps ensure team members and clients receive accurate, efficient and reliable service. The position requires a minimum commitment of 20 hours per week, with the opportunity to work up to 40 hours per week based on business needs, and is expected to run from mid-November 2026 through February 2027.

• Open, scan and index collateral insurance mail.
• Index client tax returns and update related case records in Salesforce.
• Process and route return mail and other incoming correspondence.
• Maintain tracking systems and follow department procedures and best practices.
• Process loan and lease payoff requests.
• Complete client change-of-address requests.
• Resend annual and tax statements, including seasonal statement-volume increases.
• Schedule client tax appointments.
• Set up and register clients for events.

• Ability to work on-site in Mankato, MN for the seasonal assignment and required schedule.
• Ability to handle confidential client and financial information appropriately.
• Basic computer proficiency and ability to learn new systems and processes.
• Previous administrative, customer service, financial services or document-processing experience, preferred.
• High School Diploma or equivalent required.

Actual hourly rate offered is dependent upon year in school, work experience, transferable skills, business needs and market demands. The hourly rate range is subject to change and may be modified in the future.