Collateral Services Administrator

Client Service & Collaboration

• Works collaboratively to build strong relationships with clients and provide timely and accurate support for collateral and financial information requests.
• Creates a positive work environment and demonstrates positive culture behaviors.
• Delivers consistent, high-quality and professional service that upholds the organization's commitment to its values and clients.
• Ensures data integrity by identifying and escalating discrepancies toappropriate subject matter experts.
• Applies identity verification and confidentiality protocols with precision in order to ensure data privacy and the safeguarding of personal information.

Collateral & Loan Administration

• Utilizes strong understanding of the Uniform Commercial Code (UCC), multi-state vehicle titling, and FCA and financial regulations in order to protect the organization's collateral interests.
• Reviews, analyzes and maintains accurate collateral documents to protect the organization’s lien position.
• Uses digital tools and databases to file, amend and track all collateral documentation.
• Manages document lifecycle from orignation/purchase to release, ensuring completeness and compliance.
• Confirms client wire transfers and related requests to protect organizational integrity and mitigate risk.

Industry & Compliance Expertise

• Maintains current knowledge of financial and UCC industry regulations, changes and emerging best practices.
• Participates in professional growth opportunities, training, workgroups and industry events to enhance skill sets and contribute to team effectiveness.

• Associate's degree in accounting, business administration, legal, agriculture or related field or equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Experience in accounting, business administration, legal or agriculture with exposure to collateral management or document control preferred.
• Experience in filing, analyzing and managing Collateral under UCC guidelines preferred.
• Knowledge of titling requirements.
• Ability to processes complex information with consistency and precision.
• Ability to communicate clearly and professionally, both verbally and in writing, across all levels of the organization.
• Strong problem-solving and critical thinking skills with demonstrated ability to identify issues, propose solutions and exercise sound judgment in decision-making.
• Strong organizational and time management skills with an aptitude for balancing multiple priorities in a fast-paced, deadline-driven environment.
• High level of integrity and the ability to maintain confidentiality of sensitive client and organizational data.
• Demonstrated flexibility and collaboration, adjusting effectively to new information, priorities or procedures.
• Proficiency with MS Office (Excel, Word, Outlook, SharePoint) and client database applications.
• Customer service mindset.

Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.