Operations Manager (Non-Exempt) - PM Shifts

• Supervise and coordinate overnight activities across all departments: housekeeping, front desk, BISTRO.
• Ensure guest satisfaction by resolving issues, handling special requests, and maintaining service standards.
• Conduct property walkthroughs to ensure cleanliness, safety, and operational readiness.
• Monitor and respond to emergency situations, following established safety protocols.
• Perform nightly audits and reconcile financial transactions in coordination with front office staff.
• Communicate overnight incidents and operational updates to day-shift leadership.
• Support overnight staffing needs, including scheduling, training, and performance oversight.
• Maintain inventory of essential supplies and report any shortages or maintenance concerns.
• Enforce hotel policies and procedures consistently and professionally.

High school diploma or equivalent required; hospitality or business degree preferred.
• Minimum 2–3 years of hotel operations experience, with supervisory or managerial experience strongly preferred.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with property management systems (PMS) and basic accounting procedures.
• Ability to work independently and make sound decisions under pressure.
• Must be able to stand, walk, and lift up to 25 lbs for extended periods.