Enterprise Customer Success Manager (Live Division)

Consensus is the world’s most trusted demo platform for B2B sales and marketing teams, rated #1 in Demo Automation on G2. We’re rethinking the demo experience from the first interaction to the live conversation.

Consensus connects every demo experience, from interactive product tours and videos to AI demo agents and live demos with real-time data, into one continuous buying experience. Every interaction creates demo intelligence that helps teams understand what buyers explored, what they cared about, and what they need next. The result? More context, less friction, faster sales cycles, higher conversions, and more capacity for sales and presales teams.

At Consensus, we’re not just another SaaS company. We’re a dynamic team on a mission to change how buyers buy. Your unique perspective isn’t just welcomed; it’s essential. We want people who bring curiosity, challenge the status quo, and are excited to have a real hand in shaping what comes next.

Our values aren’t just words on a wall. They show up in how we work, how we collaborate, and how we make decisions. We want you to show up ready to contribute and grow. Perfection isn’t the goal. It’s about putting your name on a version one, learning from it, and making it better.

If you’re ready to roll up your sleeves and help shape the future of B2B buying, we want you on our team.

Want to see Consensus in action for yourself? Check out our demo (in the Consensus platform—meta, right?)

• 5+ years of experience in B2B SaaS Customer Success and managing a book of business with responsibility for renewal, forecasting, and customer expansion
• Experience working with C-Levels (such as CMO, CRO, or other executive leadership in Marketing and Sales)
• Technical aptitude around SaaS technologies
• Strong executive-facing communication skills
• Strong customer-facing and presentation skills with the ability to establish credibility with executives

• Direct experience using or providing services to marketing technology platforms; for example: Hubspot, Salesloft, Outreach, Highspot, Marketo, Pardot, or other similar solutions
• Experience with Customer Success tools such as Gainsight, Pendo, Gong, etc.
• Hubspot experience
• Experience in SaaS sales or solutions consulting