IT Compute Storage Engineer

Here's a glimpse of your responsibilities and the meaningful impact you'll create as the IT Compute Storage Engineer:

• Monitor, administer, and maintain physical and virtual servers, Windows/Linux systems, virtualization, storage, file services, and backup/recovery platforms.
• Respond to incidents, service requests, alerts, changes, and operational issues in accordance with service expectations.
• Perform server provisioning, patching, upgrades, decommissioning, storage allocation, backups, restores, and routine maintenance.
• Troubleshoot hardware, operating system, virtualization, storage, backup, connectivity, performance, and availability issues.
• Execute approved changes and follow established security, change-management, and recovery procedures.
• Monitor system health, capacity, performance, logs, backups, and vendor notifications; address or escalate issues as needed.
• Participate in 24x7 on-call rotation and scheduled after-hours maintenance and recovery activities.
• Collaborate with Security, Networking, Database, Application, Service Desk, and vendor teams to resolve issues and support infrastructure operations.

• Participate in infrastructure projects involving servers, virtualization, storage, backup, disaster recovery, operating systems, and data center technologies.
• Support upgrades, migrations, hardware refreshes, capacity expansions, and technology implementations.
• Develop implementation, testing, validation, and backout plans for assigned project work.
• Support disaster recovery exercises, testing, and documentation.

• Maintain technical documentation, procedures, inventories, change records, and knowledge articles.
• Identify opportunities to automate and improve recurring processes using scripting and infrastructure tools.
• Identify recurring issues, capacity concerns, and process improvements to enhance reliability and efficiency.
• Participate in knowledge sharing, cross-training, technical reviews, and mentoring of team members.

• Competitive pay: Fair compensation for your hard work.
• Healthcare coverage: Comprehensive medical, dental, and vision from day one.
• Life insurance: Company-paid coverage for you and your loved ones.
• 401(k) plan: Matching contributions to help secure your financial future.
• Family support: Paid parental leave and reimbursement for adoption and surrogacy expenses.
• Work-life balance: Flexible time-off policy to recharge and pursue passions.
• Dress for your day: Express your style comfortably at work.
• Inclusion and Culture: A respectful environment that values unique contributions.
• Flexible work options: Remote, hybrid, and onsite opportunities at various locations across the U.S. for better work-life integration.
• Well-being focus: Programs to support a healthy balance between work and home life.
• Community connections: Build strong relationships through virtual and in-person interactions, with resources for your growth.

• Preferred bachelor's degree in information systems, computer science, engineering, or a related field, or equivalent practical experience.
• At least five years of progressively responsible IT infrastructure, systems administration, or related experience in an enterprise environment. Experience administering and troubleshooting
• Windows and/or Linux server environments, virtualization technologies, enterprise storage, backup/recovery solutions, and core infrastructure services.
• Windows Server administration and troubleshooting
• Linux/Red Hat administration and troubleshooting
• VMware or enterprise virtualization platforms
• Physical server hardware and firmware
• Enterprise storage systems, including SAN and NAS
• Backup, recovery, replication, and disaster recovery
• Infrastructure monitoring and performance management
• Active Directory, Group Policy, DNS, and DHCP
• PowerShell and/or Linux scripting and automation
• IT service management and change-management processes
• Basic networking, TCP/IP, VLANs, firewalls, and troubleshooting
• Responsible use of AI tools to improve administration, research, documentation, and operational efficiency while maintaining security and compliance

• Experience supporting enterprise Public Key Infrastructure (PKI) and certificate management processes, including certificate issuance, renewal, revocation, lifecycle tracking, SSL/TLS certificate deployment, certificate-based authentication, and troubleshooting certificate-related issues across servers, applications, load balancers, and infrastructure platforms.
• Experience working in a regulated industry or an environment with formal security, audit, change-management, and documentation requirements.
• Experience with Microsoft Exchange Server or hybrid Exchange, including server health and service monitoring, patching, certificate management, mail-flow/SMTP troubleshooting, connector configuration, backup/recovery coordination, and collaboration with Microsoft 365 or messaging administrators.
• ITIL Foundation certification or familiarity with ITIL-aligned incident, problem, change, request, and configuration-management practices.
• Relevant Microsoft, Linux, virtualization, storage, backup, cloud, or IT service-management certification.