Help Desk Analyst

For over 30 years, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.

Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.

Help Desk Analyst

Memphis, TN (onsite 100%)

6 months or longer

The Technical Support Specialist provides first-level, second-tier technical support to end-users for hardware and software issues on desktop computers across the ALSAC organization.

This role involves direct customer interaction and technical assistance for computer systems, software, and hardware.

• Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.
• Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.
• Collaborate with IT teams to troubleshoot and resolve escalated incidents.
• Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.
• Manage all endpoint installations and configurations.
• Assist in maintaining and updating inventory of computers and related peripherals.

• Proficiency in working within a Microsoft Azure AD (Entra ID) environment.
• Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.
• Competence in supporting MacOS and Apple devices.
• Thorough knowledge of current desktop computer operating systems, particularly Windows.

• Bachelor’s degree in computer science or a related field, industry certifications/training, or at least 3 years of experience in service desk support.
• Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.
• Proficiency in managing desktop computer systems, technical setups, business solution software, and desktop administrative applications.
• Ability to set up and configure computers and printers in a network environment.
• Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.
• Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).
• Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.

Top Skills

• Excellent written and verbal communication skills.
• Ability to process complex verbal and written instructions.
• Exceptional customer service skills.

• Workplace Setting: Onsite #LI-Onsite
• Job Type: Contract
• Seniority Level: Associate Level
• Job Function: Information Technology