NOC Intern - Portland, OR

Are you passionate about tech and ready to launch your IT career? Cook Solutions Group is looking for NOC Interns who thrive in fast-paced environments, love solving problems, and are eager to learn. You'll work directly with internal teams and external customers to monitor systems, resolve issues, and deliver world-class support while becoming part of our "We Make It Happen!" culture.

What You’ll Be Doing:

• Monitor various systems and dashboards to detect and respond to issues quickly.

• Provide exceptional customer service via phone, email, and ticketing systems.

• Track and manage support tickets, escalating as needed.

• Perform scheduled audits (e.g., Surveillance and SAN Loitering) with precision.

• Collaborate with team members to maintain service goals.

• Communicate clearly and professionally with team members and customers.

• Support after-hours ticket and phone monitoring when scheduled.

• Embrace and represent our customer-first mindset.

• High school diploma or GED required.

• Currently enrolled in or recently completed an IT certification program.

• 1–2 years of relevant experience or strong interest in technology.

• Excellent communication, time management, and organizational skills.

• Strong technical knowledge: Windows 7, VPNs, TCP/IP, Firewalls, Microsoft Office.

• A team-oriented attitude and professional appearance.

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.