Senior Operations Manager (LA)

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

As a Sr Operations Manager, you'll be responsible for providing a best-in-class experience to our eaters and our chefs.

You will help to elevate the standard, streamline processes, and provide efficient guidelines to the Kitchen, Warehouse, Food Safety, Fulfillment, and Logistics departments, ensuring they are all set for success. All this with a long-term mindset, nurturing positive daily habits with special care on scalability and cost-efficiency.

Success for this role will be measured by customer satisfaction and profitability of operations, constantly identifying key opportunities and spearheading projects focused on effectively scaling our growth business.

• Monitor real-time operations across key areas, including Label Printing and Sealing, ensuring adherence to SOPs and consistent execution
• Proactively identify and resolve operational issues to prevent disruptions
• Ensure compliance with key KPIs, including sealed meals per hour, labor efficiency, and food safety standards
• Act as the primary escalation point for on-ground teams

• Manage labor planning and scheduling, ensuring associates are aligned on daily priorities and expectations
• Supervise and support team members during operational hours
• Coordinate effective shift handovers across teams and facilities

• Ensure appropriate staffing levels during both peak and off-peak periods
• Identify and escalate resource gaps to senior management in a timely manner

• Track and analyze shift-level performance metrics
• Prepare end-of-shift reports summarizing key activities, issues, and resolutions
• Identify opportunities for operational improvement and recommend solutions

• Maintain clear and consistent communication with cross-functional teams, including IT, Customer Support, and Quality Assurance
• Relay updates, changes, and priorities to team members in a timely manner

• 5+ years of management experience
• Previous experience in Food Manufacturing, Shipping, or Logistics operations is highly valued.
• Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement
• Computer skills including knowledge of MS Office and Google Suite (Gmail, Drive, Sheets, etc.)
• Outstanding communication and organizational skills.
• Being able to speak conversational Spanish and/or another language is preferred

Benefits

🩺 Health Insurance coverage

🌅 401k Plan

⛱ PTO & Sick Days

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly

🧘🏽‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle

👩🏾‍🏫 Personalized Spanish coach

🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!