Helpdesk Administrator - 11442

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

Platform Administration: Manage administrative consoles for enterprise AI tools; oversee user provisioning, permission sets, and security configurations.

License & Spend Management: Track seat utilization and manage license lifecycles. Monitor API usage and monthly spend to ensure budget alignment.

Triage & Support: Act as the Tier 2/3 escalation point for AI-related help desk tickets. Manage and prioritize incoming service requests for new AI features or access.

Vendor Liaison: Serve as the primary technical point of contact for Anthropic and Google, managing account health, feature updates, and technical escalations.

Reporting & Analytics: Deliver quarterly reports on platform adoption, ROI, usage trends, and system performance to stakeholders.

Process Improvement: Continuous refinement of service request forms and automated workflows to streamline the AI onboarding experience.

Experience: 3+ years in IT Systems Administration or SaaS Operations.

Technical Proficiency: Strong familiarity with Google Workspace Admin, enterprise SSO/IdP integrations, and AI model deployment consoles.

Vendor Management: Proven track record of managing high-touch relationships with Tier 1 software vendors.

Analytical Skills: Ability to translate raw usage data into actionable insights and executive-level reporting.

Communication: Exceptional ability to explain technical AI concepts to non-technical users.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.