Customer Adoption Manager - 10158

ColombiaRemotemid

OtherManager

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Quick Summary

Overview

The Impact of Customer Adoption Manager to Coupa: The Customer Adoption Manager is a key role within our Professional Services organization.

Technical Tools

OtherManager

The Impact of Customer Adoption Manager to Coupa:

The Customer Adoption Manager is a key role within our Professional Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

Responsibilities

~1 min read

→Develop standard processes within your areas of expertise and champion their adoption
→Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems
→Take ownership of your customer’s continued success by ensuring accurate adoption of the platform
→Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
→Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs

→Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
→Experience with Software as a Service is a must
→Good background in customer/client management
→Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers
→Strong organizational skills, analytical thinking and problem-solving abilities

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