Senior Manager, Trust and Safety Compliance Audit

The Trust and Safety team at Coupang is responsible for curbing fraud and abuse and thereby improving customer and sellers trust on the platform, while ensuring that genuine customers/ sellers get the best of experiences. Trust and Safety team develops policies and standards, provides appropriate guidance, and helps to implement and monitor controls to identify and mitigate risks across the platform. The team partners with business and operations to design products, services and controls which reduce fraud and risk vulnerabilities, and govern the process by measuring, monitoring, and reporting fraud risks. 

We are seeking a dynamic and experienced Manager of Trust & Safety Compliance Audit to join our team. In this role, you will play a critical role in ensuring that our products meet all Trust and safety compliance standards. You will lead a team of auditors, develop audit programs, and collaborate closely with cross-functional teams to drive continuous improvement in Trust & Safety compliance practices. 

Develop and execute comprehensive audit programs to assess trust and safety compliance. 

Conduct on-site and remote compliance audits for trust and safety compliance.   

Review and analyze audit findings, identifying non-compliance issues and opportunities for improvement. 

Stay up-to date with relevant policies, procedures and SOPs 

Lead and mentor a team of trust and safety compliance auditors. 

Provide guidance, training, and support to audit team members to ensure effective audit execution. 

Foster a culture of continuous improvement and commitment to trust and safety. 

Work closely with cross-functional teams, including fraud operation teams, product teams, quality assurance, supply chain and legal to address compliance issues and drive corrective actions. 

Communicate audit findings and recommendations to stakeholders at all levels of the organization. 

Prepare detailed audit reports, including findings, observations, and recommendations. 

Maintain accurate and organized audit records and documentation. 

Drive continuous improvement initiatives to enhance trust and safety compliance processes. 

Monitor the effectiveness of corrective actions and preventive measures. 

Preferred Qualifications  

Bachelor's degree in relevant field; advanced degree or relevant certifications preferred. 

10 years of experience in trust and safety compliance auditing, with 5 years in a leadership or managerial role. 

Strong knowledge of relevant industry regulations and standards. 

Excellent communication and interpersonal skills. 

Strong analytical and problem-solving abilities. 

Ability to lead and motivate a team, fostering a collaborative and results-oriented work environment. 

Attention to detail and a commitment to delivering high-quality audit outcomes. 

Recruitment Process and Others   

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​