CASINO COMPLIANCE REPRESENTATIVE I

Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.�\r\n\r\n\r\nCasino compliance personnel are considered essential personnel, and in the event of a state of emergency are expected to report to their assigned duty stations.\r\n\r\n\r\nThe hired candidate will be required to work on a 4-day 10-hour work schedule with the work days being Wednesday through Saturday. The schedule will be either 2:00 pm - midnight or 10:00 pm to 8:00 am.\r\n

GRADE

STD0013

LOCATION OF POSITION

Oceans Down Casino\r\n10218 Racetrack Road\r\nBerlin, Maryland� 21811\r\n

POSITION DUTIES

Monitoring casino and sports wagering employees and vendors and ensuring that various aspects of the casino and sports wagering internal controls (ICS), COMAR, security and surveillance policies and procedures, and Responsible Gaming plans are adhered to; performing various licensing functions such as issuing emergency credentials and visitor’s badges, ensuring casino and sports wagering staff are properly credentialed, and any other request from the agency’s Licensing Division; meeting with patrons who may have a complaint concerning the casino or sports wagering operation; enrolling patrons who request to be excluded from Maryland casinos, lottery and sports wagering facilities into the Voluntary Exclusion Program; fingerprinting of casino and sports wagering employment applicants; identifying violations of the casino’s IC’s, as well as COMAR and preparing written reports documenting those violations; investigation of criminal violations by patrons and preparing written reports documenting those violations; investigating internal theft and criminal violations by casino or sports wagering employees and preparing written reports documenting their findings; utilize the casino’s surveillance system; ensuring VLT terminals are functioning properly; observing table game openings/closings and operations to ensure gaming is being conducted within all policies and procedures; monitoring sports wagering operations in each casino to ensure the proper policies and procedures are being followed; observing the VLT, table game, and sports wagering money drops and counts to ensure all monies are properly handled and counted; monitoring the delivery and shipment of gaming equipment; and any other duties MLGCA may deem necessary. Employees in this classification do not supervise other positions.\r\n\r\n\r\n\r\n\r\n Serves as a liaison and establishes relationships with all levels of law enforcement, casino management, casino employees, all registered and certified vendors, and all necessary persons. ��\r\n Conducts daily review of Surveillance and Security logs to ensure incidents have been documented and reported to MLGCA. ��\r\n Provides assistance to the MLGCA’s Internal Audit and Accounting Departments when requested or as needed. ��\r\n Serves as on-site liaison for the central computer system vendor to ensure that all machines are communicating properly. ��\r\n Receives and verifies all video lottery, table games and sports wagering equipment.�\r\n Monitors outgoing shipments from the casino. ��\r\n Secures keys that the MLGCA is required to control pursuant to Internal Control procedures. ��\r\n Ensures facility signage is in compliance with MLGCA regulations, specifically Responsible Gaming requirements. ��\r\n Maintains familiarity with all documents relating to casino/sports wagering compliance such as; the properties Internal Controls, rules, regulations and procedures and MLGCA rules, regulations and internal policies. ��\r\n Observes all areas of the casino for violations of Internal Controls or COMAR. ��\r\n Ensures that casino Security, Surveillance and Table Games departments meet all minimum staffing requirements.\r\n\r\n\r\n

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.\r\n\r\nExperience: Six months of experience in administrative staff or professional staff work.\r\nNotes:\r\n1. Candidates may substitute the completion of 30 credit hours from an accredited college or university for the required experience.\r\n2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.\r\n3. Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.\r\n\r\n

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.\r\n\r\n\r\n1. Experience conducting investigations.\r\n2. Experience conducting regulatory compliance for gaming.\r\n\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.\r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.\r\n

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.\r\n

BENEFITS

STATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment.��\r\n\r\n\r\nResumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.��\r\n\r\n\r\nWe will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.��\r\n\r\n\r\nThe online application process is strongly advised.��\r\n\r\n\r\nIf the online process is not available to you, you may complete and submit a paper application or direct any questions to:�\r\n\r\n\r\nMaryland Lottery Human Resources�\r\n1800 Washington Blvd., Ste. 330�\r\nBaltimore, MD 21230��\r\njada.newman1@maryland.gov�\r\n\r\n\r\nTTY Users: call via Maryland Relay As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply.�\r\n\r\n\r\nWe Thank our Veterans for their service to our country.\r\n