Front Desk Agent - Plunge Beach Resort

Plunge Beach Resort is hiring for a Part Time Front Desk Agent. You should join our team if you believe... · That exceptional guest service starts with a warm welcome and a positive first impression. · That the Front Desk is the heart of the hotel and plays an important role in creating memorable guest experiences. · That attention to detail matters, from accurate reservations and smooth check-ins to thoughtful interactions that make guests feel valued. · That every guest deserves to feel welcomed, appreciated, and taken care of throughout their stay. · That strong communication between Front Office, Housekeeping, Maintenance, and other departments keeps the hotel running smoothly. · That hospitality is more than checking guests in and out; it's about creating connections and curating UNMATCHED MOMENTS. You’re a great fit for this role if you love... · Welcoming guests with a friendly, professional, and enthusiastic attitude while creating a positive first impression. · Assisting guests with check-in, check-out, reservations, room assignments, and general inquiries. · Providing accurate information about resort amenities, services, local attractions, dining options, and activities. · Handling guest requests, concerns, and complaints promptly while working toward positive resolutions. · Processing payments, handling cash, balancing transactions, and maintaining accurate guest account information. · Answering incoming calls, responding to emails, and assisting guests with questions or special requests. · Communicating with Housekeeping to monitor room status, coordinate room readiness, and accommodate guest needs. · Maintaining accurate guest records, reservation information, and shift reports within the hotel's property management system. · Identifying opportunities to enhance the guest experience through personalized service, recommendations, and attention to detail. · Jumping in to assist fellow Curators when needed, whether that means helping with luggage, answering questions, or supporting the team during busy arrival and departure periods. We’re excited to have you join us because... · You understand that the Front Desk plays a critical role in guest satisfaction and the overall hotel experience. · You know how to balance efficiency, accuracy, and exceptional customer service in a fast-paced environment. · You can remain calm, professional, and solution-oriented when handling challenging guest situations. · You have strong communication and interpersonal skills and enjoy interacting with people from different backgrounds. · You are comfortable multitasking, prioritizing responsibilities, and adapting to changing guest and business needs. · You bring a positive attitude, dependability, and a service-first mindset to every shift. · You can work independently while also collaborating with other departments to ensure smooth hotel operations. · You believe that even the smallest guest interaction can make a lasting impression. Education and Experience · Previous customer service or hospitality experience preferred. · Previous Front Desk or hotel experience preferred but not required. · High school diploma or equivalent preferred. · Basic computer skills and ability to learn hotel systems and property management software. · Ability to handle cash, process payments, and maintain accurate financial transactions. · Strong verbal and written communication skills. · Excellent customer service and problem-solving skills. · Strong organizational skills and attention to detail. · Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment. · Ability to maintain professionalism, patience, and a positive attitude when interacting with guests and team members. · Ability to work flexible part-time hours, including mornings, evenings, weekends, holidays, and based on business needs. · Bilingual English/Spanish communication skills preferred but not required. Work Environment and Physical Requirements · Ability to stand, walk, bend, reach, and move throughout the shift. · Ability to work in a front desk environment while regularly interacting with guests, team members, and visitors. · Ability to sit or stand for extended periods while performing front desk responsibilities. · Ability to occasionally lift, carry, or move items such as luggage, packages, supplies, and guest amenities. · Ability to operate computers, telephones, printers, payment terminals, and other standard office equipment. · Ability to work in a fast-paced hotel environment while maintaining professionalism, patience, and attention to detail. Here’s the Core of Coury Hospitality: We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS. What else do YOU need to know... This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.