Parking Cashier - Hotel Vin

DEPARTMENT: FacilitiesREPORTS TO: Director of Engineering and Chief EngineerSTATUS: Non-Exempt POSITION SUMMARY: Grapevine Main and Hotel Vin, located in Grapevine’s historic Main Street district, are seeking parking garage attendants during the busy holiday season in the “Christmas Capital of Texas.”    The Parking Garage Attendant is responsible for overseeing daily parking garage operations at Hotel Vin while providing exceptional guest service. This position serves as an important point of contact for hotel guests, visitors, and associates by assisting with garage access, parking availability, payment procedures, and general parking inquiries.  If the selected individuals show perfect attendance with no calling off work, no late arrivals, and no job performance issues, a bonus of $5 for every hour worked will be provided at the end of the season.  PRIMARY JOB DUTIES: Monitor and assist with the entry and exit gates of the parking garage, ensuring guests can enter and exit smoothly.   Assist guests with parking procedures, payment kiosks, parking tickets, access cards, and general garage inquiries.   Monitor parking equipment, including gates, payment systems, ticket dispensers, and promptly report malfunctions to management or maintenance.   Monitor garage capacity and ensure parking availability is communicated accurately.   Place appropriate signage and politely redirect guests when the parking garage reaches full capacity.   Provide guests with information about alternative parking options when the garage is full.   Assist with managing access to reserved parking areas and designated parking blocks.   Monitor unauthorized parking and report violations or concerns to management.   Assist guests with general parking-related questions and provide directions to hotel entrances, elevators, and other property amenities.   Maintain awareness of traffic flow and pedestrian safety throughout the parking facility.   Communicate guest concerns, incidents, equipment issues, and operational updates to the appropriate manager.         Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.    KNOWLEDGE, SKILLS AND ABILITIES: Previous customer service or hospitality experience preferred. Ability to communicate effectively and professionally with guests, visitors, and associates. Strong customer service skills with a friendly, welcoming, and solution-oriented attitude. Ability to remain calm and professional when handling guest concerns or challenging situations. Strong attention to detail and awareness of surroundings. Ability to work independently while maintaining communication with management and other departments. Ability to understand and communicate effectively in English. Bilingual skills are a plus. Dependable, punctual, and responsible, with a strong work ethic. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs PHYICAL DEMANDS Ability to stand and walk for extended periods throughout the work shift. Frequent walking, standing, bending, reaching, and occasional lifting. Ability to move throughout multiple levels of the parking garage, including stairs when necessary. Ability to work outdoors and in areas exposed to varying weather conditions.   WORK ENVIRONMENT AND REQUIREMENTS Must maintain a professional appearance and appropriate personal hygiene. Must be punctual, dependable, and maintain reliable transportation to and from work. Must wear appropriate attire for outdoor work and changing weather conditions. Must follow all Hotel Vin grooming, uniform, safety, and service standards. Must be comfortable working independently and outdoors for extended periods. Must be available to work scheduled shifts, including weekends and holidays, as required by business needs.     This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.