Patient Care Coordinator

The Crane Center is a world-renowned Transgender surgical practice, with locations in Greenbrae, California, Boulder, Colorado, and Austin, Texas. We have eight highly specialized surgeons and a multidisciplinary clinical team which allows us to offer all aspects of gender-affirming surgery. 

• →Review and Respond to Outreach Emails, provide ongoing support via phone, or email.
• →Solicits referrals from patients, creating excitement for sharing a positive experience with friends and family. 
• →Orients and educates patients and their families to practice and assists patients in navigating through the patient experience. 
• →Provides educational information, under the direction of Physician Assistant or Medical Provider, related to treatments, procedures, medications, and continuing care requirements. 
• →Addresses patient concerns and coordinates resolution with appropriate staff to ensure prompt attention, following through with patient until resolved. 
• →Assist in monitoring patient charts and collaborate with clinical staff to ensure patient is progressing toward their surgery. 
• →Provide support to the front office staff, as needed or directed. 
• →Performs basic clerical duties including answering the phone, maintaining records, and filing. 
• →General office skills including keyboarding, office computer software, filing, answering telephones, email, faxing and copying. 
• →Assist during office visits, rooming patients, vital signs, taking medical histories, wound care, suture removal, preparing for exams etc. 
• →Maintains confidentiality and compliance with HIPAA regulations in handling patient information.
• →Other duties as assigned.

• Bachelor’s or associate Degree in a clinical field. A college degree can be substituted with license/credentials in a related field, or years of experience in a medical practice/hospital.
• 2 years’ experience in a medical related field, required.
• Certification in either CMA, CNA, PCT, EMT, or similar, preferred.
• BLS Provider credentialed from the American Heart Association (AHA), preferred.
• Must have recent clinic experience.
• Must have excellent interpersonal skills.
• Must be able to work well as part of a team and independently.
• Must be organized, able to multitask and have excellent computer skills.
• Knowledge of Medical Terminology.
• Experience with EMR, MAC, Office 365 and other related product.
• Ability to speak, read and write in Spanish, preferred.

• M-F, 40 hours per week
• Based in TX office
• Pay range - $24/hour