Shipping Agent

At Adorama Rental Company, we are dedicated to empowering creators by working hand-in-hand to help them bring their vision to life—and beyond. As a trusted partner to the cinema community, we provide the tools, technical expertise, and innovative solutions that make the impossible possible. 

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered: We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful: We assume positive intent, listen actively, and support one another.

The front counter Shipping Agent is responsible for providing excellent customer service while supporting the daily operations of a busy cinema camera and lighting rental house.

This position serves as one of the main points of contact for clients picking up and returning rental equipment. The employee will also assist with curbside deliveries, outgoing shipments, incoming packages, and general warehouse coordination.

The ideal candidate is organized, dependable, customer-service oriented, and comfortable working in a fast-paced production rental environment where accuracy, communication, and efficiency are essential.

• Greet and assist clients picking up and returning rental equipment.
• Verify client information, rental orders, and equipment paperwork.
• Coordinate with prep, returns, and warehouse departments to ensure equipment is ready for pickup.
• Maintain a professional and welcoming front counter environment.
• Communicate delays, order changes, and client requests to the department leads.
• Ensure clients receive accurate paperwork and understand pickup and return procedures.

• Coordinate curbside pickups and returns for clients.
• Communicate with warehouse and prep teams to have orders staged and ready.
• Assist clients with loading and unloading equipment when necessary.
• Quick returning and label all inbound orders.
• Ensure all equipment leaving the building is properly documented.
• Maintain an organized and efficient curbside area.
• Notify the appropriate department of any discrepancies or last-minute changes.

• Prepare outgoing shipments for domestic and international clients.
• Package camera, lighting, grip, and production equipment securely.
• Generate shipping labels and coordinate pickups with carriers.
• Track shipments and communicate tracking information to the appropriate departments and clients.
• Receive incoming packages and verify contents against shipping documents.
• Ensure shipments are processed accurately and on schedule.
• Maintain an organized shipping and receiving area.

General Operations Support

• Assist the warehouse, prep, and return departments when needed.
• Maintain cleanliness and organization around the front counter and shipping areas.
• Follow company procedures for equipment handling and documentation.
• Communicate effectively with department leads and management.
• Help maintain a professional and efficient workflow throughout the facility.
• Perform additional operational duties as assigned by management.

• Previous customer service, warehouse, shipping, or rental house experience preferred.
• Familiarity with the film, television, or production industry is a plus.
• Strong organizational and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with shipping platforms.
• Ability to safely lift and move production equipment.
• Strong attention to detail and accuracy.

This is a hands-on role in a professional cinema rental environment. The position may involve lifting and moving equipment, working flexible hours around production schedules, and occasionally assisting with early-morning, late-night, or weekend rentals.